Bilingual Customer Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Bosch Group Tempo inteiro

Job Description

We are seeking a highly skilled Bilingual Service Operator to join our team. As a Service Operator, you will be the first point of contact for passengers trapped in our clients' elevators, handling maintenance alarms, and providing unique solutions to problems.

Your Key Responsibilities

  • Manage incoming client contacts and escalations with compassion and proactivity.
  • Handle trapped people in elevators to ensure their release, coordinate with technicians for repairing and providing maintenance for elevators, and coordinate with local authorities for urgent situations.
  • Process both client-generated and internally generated service request tickets, within specified delivery times.

Requirements

  • Language fluency: Norwegian and Swedish (mandatory)
  • English basic (B1) for internal team communication
  • High School Diploma or Secondary School Completion Equivalent
  • Minimum of a year's experience in a Customer Support or client-facing role, in a multi-national environment (preferable)
  • Basic knowledge/ IT literacy
  • Adaptable to working alongside the time zone and calendar of local stakeholders

What We Offer

  • Challenges in an international environment
  • Career opportunities in one of the best companies in the world
  • Medical services
  • Discounts for employees
  • Sports and health-related activities
  • Canteen
  • Good access to public transports
  • Space for creativity

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