Bilingual Customer Support Specialist
Há 1 mês
Job Description
We are seeking a highly skilled Bilingual Service Operator to join our team. As a Service Operator, you will be the first point of contact for passengers trapped in our clients' elevators, handling maintenance alarms, and providing unique solutions to problems.
Your Key Responsibilities
- Manage incoming client contacts and escalations with compassion and proactivity.
- Handle trapped people in elevators to ensure their release, coordinate with technicians for repairing and providing maintenance for elevators, and coordinate with local authorities for urgent situations.
- Process both client-generated and internally generated service request tickets, within specified delivery times.
Requirements
- Language fluency: Norwegian and Swedish (mandatory)
- English basic (B1) for internal team communication
- High School Diploma or Secondary School Completion Equivalent
- Minimum of a year's experience in a Customer Support or client-facing role, in a multi-national environment (preferable)
- Basic knowledge/ IT literacy
- Adaptable to working alongside the time zone and calendar of local stakeholders
What We Offer
- Challenges in an international environment
- Career opportunities in one of the best companies in the world
- Medical services
- Discounts for employees
- Sports and health-related activities
- Canteen
- Good access to public transports
- Space for creativity
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