French-portuguese Speaking Service Desk Agents

3 semanas atrás

Braga, Portugal Multilingual Jobs Worldwide Tempo inteiro

French-Portuguese speaking Service Desk Agents (Hybrid) in Braga, Portugal

**Job details**:
**Location**

Braga

**Discipline**
- Customer Service**Reference**

36427

**Contact Name**

Maxime Jeanne

**Job description**:
**French Speaking Service Desk Agent in Braga, Portugal**

We are now looking for a French speaker for our client in Portugal Do you want to work with customer service using your language skills? Then we would love to hear from you

**About our client**:
Our partner is a leading Japanese technology company offering a full range of technology products, solutions, and services. With their 140,000 employees, they currently support customers in more than 100 countries. The Company's Delivery Centers (GDC) are a network of state-of-the-art technology hubs in key locations worldwide. Our partner's GDC in Lisbon is growing fast and they are now looking for ambitious French-speaking people who want to become part of their helpdesk team.

**Role Purpose**

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.

**Responsibilities**
- Register all interactions within a ticketing tool
- Support Shops selling our products on their doubts and technical queries.
- Monitor our Applications and chase customers for contract signing.

**Requirements**:

- Fluency in French and Portuguese
- Good communication skills and team work ability
- Ability to problem solve and think critically, Customer oriented
- **Key Performance Indicators - **Ensure users have a good experience with Service Desk

**Perks of working with our client**:

- Work life balance (Possibility to work hybrid)
- Competitive salary
- Life insurance and Private health insurance extensive to family members and since the first day of employment
- International career in a dynamic and enthusiastic environment
- Training and internal career progression plan upon hiring
- Several discounts available with our partners
- The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion
- An IKEA voucher to help you build your own home office

**Multilingual Jobs Worldwide**
- We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more._
- Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries._

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