Senior Customer Support Agent

Há 5 dias

Lisboa, Portugal JUJUR Tempo inteiro

Position: German Senior Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary

**DUTIES AND RESPONSIBILITIES**:

- Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
- Use cheat sheets, guides and protocols provided during the training
- Ensure customer satisfaction and provide professional customer support
- Identify when the issue should be re-assigned to another department
- Collaborate with other agents or teams in case of more complex cases
- Document each action taken in a CRM system in detail.

**REQUIREMENTS**:

- Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
- At least 1 year of experience in customer service of video content analysis in a call center/contact center
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- A resourceful and stress-resilient personality that can adapt and remain calm in all situations
- Good listening skills and ability to empathize with others
- Ability to solve issues in a timely manner
- Ability to work independently while being a team player at the same time
- Ability to cover day shift rotation and be on time at the office.

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Relocation support

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