Project Manager: Customer Engagement Systems

7 meses atrás

Porto, Portugal IWG Tempo inteiro

**Project Manager: Customer Engagement Systems**

**About IWG**
We’re changing the world of work. We believe that business success is underpinned by the effectiveness of its people. So, we made it our mission to help millions of people have a great day at work - every day. With locations in practically every country, city, town and transport hub, and options ranging from an hour’s coworking to multi-year office space leases, we enable people and businesses to work where, when, and how they want.

**Technology in IWG**
We’re focused on delivering seamless digital propositions which allow customers to instantly manage their requirements and position IWG as the “Digital First” workspace provider. As early adopters of the latest technologies - whether it be Artificial Intelligence, Office IoT, Data, or IoT Solutions - we create business value and are constantly striving to find new and improved ways to help our customers. Which is why we’re always on the look-out for intelligent, energetic, self-motivated, and curious individuals. We want to bring about a global workspace revolution and want you to help.

**The role**
Are you looking to join a team where you help customers use awesome leading-edge technologies in a work environment like no other? Do you want to be part of a global team that thrives on challenges and is in pursuit of excellence? Are you wanting to join a team that challenges you every day, helping you learn and become more empowered to reach your full potential? If so, we are looking for highly motivated self-starters with extensive IT Project Management experience like yourself.
As a highly autonomous Project Manager, you will be able to demonstrate your project management and team leadership skills to help drive large global high capital investment projects through inception, implementation, and completion. You must have the ability to interact with all levels of the organisation, have strong communication, coupled with a proven project management experience. This is a great opportunity for someone who thrives in transformational environments and who enjoys the opportunity to drive improvements and to challenge the status quo.

**Role and responsibilities***
- Understand the strategic objectives for customer engagement and translate into project objectives, scope and plans.
- Manage and deliver such projects on time and within budget. This includes defining project scope, coordinating team members, and overseeing the development and implementation of IT solutions in alignment with the guidelines of the Project Management Office.
- Implement project governance, risk controls and financial management processes.
- Ensure that the project operates within the approved budget and timeline, collecting and analysing submitted project data identifying potential risks and issues that could impact the successful completion of projects, and developing contingency plans to address them.
- Demonstrate use of and suggest improvements to current governance process, while reinforcing its usage across the department.
- Act as the primary point of contact for all project-related matters with clients, team members, and executive management.
- Provide clear concise information and regular status input into the weekly, monthly & quarterly board reports in relation to overall implementation process, missed milestones, adjusted timelines.
- Liaise with partners to ensure that partner-led projects are maintaining standards and meeting delivery targets.

**Qualifications, Skills, and Experience**
- Related bachelor's qualification required
- Delivered multiple implementations or enhancement projects for customer engagement systems
- 5+ years' experience working on related projects
- Demonstrable knowledge of project management methodologies and tools. PMP or similar certification is a plus.
- Ability to handle multiple projects at any point in time, and confidently schedule / reschedule to ensure efficiency across teams (business requirements analysts, developer teams, testers, etc.)
- Strong customer engagement background having worked with marketing, sales and customer service business functions.
- Astute attention to detail with accuracy
- Strong communication and negotiation skills to navigate and influence a global team.
- Ability to communicate effectively with C-level executives
- Excellent written and verbal English abilities.
- Expert knowledge in the MS Office suite of products: Word, Excel, PowerPoint, Project.
- Knowledge of JIRA and/or DevOps advantageous.

  • Marketing Manager

    3 semanas atrás

    Porto, Porto, Portugal Phiture Tempo inteiro

    Job DescriptionWe are seeking an experienced Marketing Manager to lead our customer engagement initiatives. The ideal candidate will have a proven track record of managing large-scale marketing campaigns across multiple countries and functions.About the RoleThis is an exciting opportunity for a motivated and results-driven professional to join our team as a...

  • Strategic Customer Engagement Manager

    Há 7 dias

    Porto, Porto, Portugal Phiture Tempo inteiro

    Overview: At Phiture, we're shaping the future of customer engagement. As a Strategic Customer Engagement Manager, you'll lead pan-European marketing initiatives to drive account activation, engagement, and growth.About the Role: We're looking for an experienced professional to oversee lifecycle marketing efforts across multiple European markets. You'll...

  • Customer Engagement Manager

    Há 1 mês

    Porto, Porto, Portugal Hostelworld Group Tempo inteiro

    About UsHostelworld Group is a global online booking platform, connecting adventurous minds with unique experiences. Our customers crave cultural connection and social travel, making us the leading online hub for bookings in 179 countries.Job OverviewWe're seeking an experienced Customer Engagement Manager to join our team. As CRM Campaign Manager, you will...

  • Customer Success Manager H/F

    Há 1 mês

    Porto, Portugal Systems Accountants Tempo inteiro

    Who is the company and context? We are currently looking for a Customer Success Manager H/F for one of our large international clients. The role is based in Paris. What will I be doing? As a Customer Success Manager H/F, your responsibilities will include: Drive Customer Success through customer portfolio adoption, growth, satisfaction, and long-term...

  • Customer Success Manager H/F

    Há 1 mês

    Porto, Portugal Systems Accountants Tempo inteiro

    Who is the company and context?We are currently looking for a Customer Success Manager H/F for one of our large international clients. The role is based in Paris.What will I be doing?As a Customer Success Manager H/F, your responsibilities will include:Drive Customer Success through customer portfolio adoption, growth, satisfaction, and long-term retention;...

  • Customer Success Manager H/F

    Há 1 mês

    Porto, Portugal Systems Accountants Tempo inteiro

    Who is the company and context? We are currently looking for a Customer Success Manager H/F for one of our large international clients. The role is based in Paris.What will I be doing? As a Customer Success Manager H/F, your responsibilities will include:Drive Customer Success through customer portfolio adoption, growth, satisfaction, and long-term...

  • Project Engineering Manager

    Há 1 mês

    Porto, Portugal Phiture Tempo inteiro

    As Project Engineering Manager you will manage mixed-signal IP projects, write specifications, review planning and participate on design tasks as required. The successful candidate will work on a variety of management, documentation tasks and may also be involved in design and/or verification tasks.Responsibilities:Participate in complex block and/or chip...

  • Project Engineering Manager

    2 meses atrás

    Porto, Portugal Synopsys, Inc. Tempo inteiro

    As Project Engineering Manager you will manage mixed-signal IP projects, write specifications, review planning and participate on design tasks as required. The successful candidate will work on a variety of management, documentation tasks and may also be involved in design and/or verification tasks.Responsibilities: Participate in complex block and/or chip...

  • Epm Financial Systems Analyst

    3 semanas atrás

    Porto, Portugal Systems Accountants Tempo inteiro

    col-wideJob Description:Who is the company and what is the context?Our client is a prestigious global in the service sector. As they continue to grow, they are seeking a highly skilled Functional EPM (Enterprise Performance Management) Analyst with project management expertise to join their team. This role is pivotal in ensuring the seamless integration and...

  • Principal Engagement Manager

    7 meses atrás

    Porto, Portugal Zühlke Tempo inteiro

    Permanent - Adjustable workload (80% - 100%) - Porto *** BUSINESS DEVELOPMENT **What drives us?** Here at Zuhlke, we solve some of the biggest technological challenges. As an innovation service provider, we work closely with our clients to bring new, exciting ideas to life. Companies come to us with complex, challenging problems and rely on us to create...

  • Customer Engagement Specialist

    3 semanas atrás

    Porto, Porto, Portugal Metyis Tempo inteiro

    About MetyisMetyis is a global and forward-thinking firm operating across a wide range of industries, developing and delivering AI & Data, Digital Commerce, Marketing & Design solutions and Advisory services. We bring long-lasting impact and growth to our business partners and clients through extensive execution capabilities.Role OverviewWe are seeking a...

  • Project Engineering Manager

    2 meses atrás

    Porto, Portugal Phiture Tempo inteiro

    As Project Engineering Manager you will manage mixed-signal IP projects, write specifications, review planning and participate on design tasks as required. The successful candidate will work on a variety of management, documentation tasks and may also be involved in design and/or verification tasks. Responsibilities: Participate in complex block and/or chip...

  • Project Engineering Manager

    2 meses atrás

    Porto, Portugal Synopsys Tempo inteiro

    As Project Engineering Manager you will manage mixed-signal IP projects, write specifications, review planning and participate on design tasks as required. The successful candidate will work on a variety of management, documentation tasks and may also be involved in design and/or verification tasks. Responsibilities: Participate in complex block and/or chip...

  • Marketing Project Manager

    Há 1 mês

    Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    Job Summary:Buscojobs Portugal is seeking an experienced Marketing Project Manager to join our team. As a key member of our Marketing department, you will be responsible for managing pan-European, multi-channel customer lifecycle marketing projects. This role involves leading the execution of data-driven marketing programmes across multiple European markets,...

  • Engagement Manager

    Há 6 dias

    Porto, Portugal LOQR Tempo inteiro

    **LOQR IS LOOKING FOR AN ENGAGEMENT MANAGER**: At LOQR, we are “**Empowering Digital Lives**” together. This has been our **vision** for the last few years and will continue to be our mark into the future, define our brand, and imprint our position in the Digital Society. We want to make Digital Identity the key to inclusive growth and our driving force...

  • Project Manager: Treasury

    7 meses atrás

    Porto, Portugal IWG Tempo inteiro

    **Project Manager: Treasury / Finance Systems** **About IWG** We’re changing the world of work. We believe that business success is underpinned by the effectiveness of its people. So, we made it our mission to help millions of people have a great day at work - every day. With locations in practically every country, city, town and transport hub, and...

  • Project Manager

    1 semana atrás

    Porto, Portugal IWG Tempo inteiro

    **IT Project Manager: Accounting / Finance Systems**: **About IWG**: We’re changing the world of work. We believe that business success is underpinned by the effectiveness of its people. So, we made it our mission to help millions of people have a great day at work - every day. With locations in practically every country, city, town and transport hub, and...

  • Project Engineering Manager

    3 meses atrás

    Porto, Portugal Synopsys Tempo inteiro

    As Project Engineering Manager you will manage mixed-signal IP projects, write specifications, review planning and participate on design tasks as required. **Responsibilities**: - Participate in complex block and/or chip planning and architecture studies. - Create clear project scope documentation and milestone definitions - Convene project kick-off and...

  • Finance Systems Project Manager Role

    Há 1 mês

    Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    Job OverviewA dynamic Finance Systems Project Manager role has become available at a leading organization in Porto, Portugal. This exciting opportunity involves spearheading the implementation and management of financial systems to drive business growth and efficiency.About the RoleWe are seeking an experienced and skilled Finance Systems Project Manager who...

  • Project Engineering Manager

    2 meses atrás

    Porto, Portugal Synopsys Tempo inteiro

    As Project Engineering Manager you will manage mixed-signal IP projects, write specifications, review planning and participate on design tasks as required. The successful candidate will work on a variety of management, documentation tasks and may also be involved in design and/or verification tasks.Responsibilities:Participate in complex block and/or chip...