Head of Services Delivery

1 semana atrás

Lisboa, Portugal Allianz Services Tempo inteiro

Allianz Services was established January 1st, 2019, with the objective of bundling, harmonizing and industrializing core insurance processes of AZ OEs. Since its start, AZ Services has succeeded in becoming one individual business segment by combining various businesses from different parent companies. AZ Services is running service delivery operations in Romania, India, Mauritius, Morocco and Portugal as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6.000 colleagues globally.

You will lead and grow the newly established service delivery line within Allianz Services. You develop a clear vision of the future and strategic direction of the service line, to deliver world class services in line with AZ Services strategic ambition. You design & drive processes and significantly contribute to setting up a new service line with close interactions with the AZ Services EMT and other key stakeholders.

**Key responsibilities**
- You lead the service delivery end2end
- You lead day to day operations of teams under the span of control while ensuring OE vision and AZS strategy is aligned
- You ensure growth and expand the current client footprint by developing innovative solutions and transforming processes
- You ensure the delivery of excellent customer services and best-in-market services offered to Allianz OEs.
- You forge strong customer relationships, partnering with clients, executive leaders, key stakeholders, and global community across Allianz around the globe.
- You drive a high performance and talent management culture by encouraging cross-team collaboration
- You lead by example to achieve positive results, continuously upskilling to embrace new technologies and upgrade teams’ capabilities
- You are responsible for the overall engagement and development of employees across locations and nurture talent within the entity
- You ensure operational service excellence by introducing efficient processes, workflow tools and systems which enables the teams to deliver the enhanced service levels effectively
- You encourage teams towards productivity improvements using new age technologies like behavioral economics and AI
- You are financially end2end responsible for the Service Delivery and you ensure a cost-plus model and that regulatory margins are achieved
- You ensure that teams comply with OE and local regulations and maintain Allianz group standards
- Your success will be measured by KPIs (e.g. positive P&L impact, meaningful business cases, NPS, regular client feedbacks on delivery and Multi-Rater)

**Key requirements /skills /experience**
- Master’s degree in Management, Business Administration, Finance or equivalent
- Fluent in English
- 8+ years leadership experience in multicultural context
- Strong analytical skills
- Excellent communication and presentation skills
- Very good MS Office skills
- Result orientation
- Self-starter with strong problem-solving skills
- Transformational leadership skills
- Ability to navigate complex organizations
- Growth mindset

61693 | Operations | Professional | Allianz Services | Full-Time | Permanent
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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

**Job Level**:

- Professional

**Location**:

- Lisbon, Lisbon, PT, 1000-236**Area of Expertise**:

- Operations

**Unit**:

- Allianz Services

**Employing Entity**:

- Allianz Services Portugal, Lda.

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 61693

**Position Cluster**:

- Non-Executive

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