Head Of Customer Service
Há 18 horas
.At Bloq.It, we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable. We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe. We are in search of a Head of Customer Service to join our innovative team as our new #bloqstar. In this role, we're seeking someone with expertise in managing and optimizing maintenance operations, with a focus on streamlining processes and overseeing a global team. What will be your responsibilities Design, implement, and optimize maintenance and customer service and operational maintenance processes for efficient and sustainable growth; Act as a central point for global coordination while empowering local teams to manage day-to-day operations; Track, analyze, and report key customer service metrics to drive improvements and meet company goals; Oversee and manage Service Level Agreements (SLAs) to ensure customer satisfaction gloablly; Collaborate closely with our Head of Support to align customer service strategy with operational needs; Oversee customer-facing operational setups, ensuring seamless communication between technical teams and clients; Develop and maintain relationships with key partners and stakeholders to enhance service delivery. What are the requirements to join us in this position Multiple years of experience in operations management, customer services, or a related field, ideally within maintenance, logistics, or technical services industries; Proven success in setting up and managing operational processes on a global scale; Strong understanding of process design, SLA development, and performance metrics; Exceptional communication and stakeholder management skills, including the ability to work with technical and non-technical teams; Strategic mindset with a practical, hands-on approach to problem-solving; Fluency in English, with excellent written and verbal communication skills; Agile, adaptable, and results-driven, with the ability to thrive in a dynamic environment. Knowledge of smart locker systems or logistics technology; Fluency in other European languages. What will you get if you join us in this position The opportunity to join our team and play a pivotal role in contributing to innovative solutions that redefine Bloq
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Head Of Customer Service
Há 18 horas
Lisboa, Portugal Bloq.It Tempo inteiro.At Bloq.It, we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the...
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Head of Service
Há 1 mês
Lisboa, Lisboa, Portugal Jncquoi Tempo inteiroJob Title: Head of ServiceWe are seeking a highly skilled and experienced Head of Service to join our team at Jncquoi. As a key member of our service team, you will be responsible for:Providing exceptional customer service and ensuring a high level of satisfaction for our guests.Assisting with the distribution of tasks to all room staff and verifying the...
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Head of Customer Service
Há 2 dias
Lisboa, Portugal Bloq.it Tempo inteiroAt Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable. We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of...
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Head Of Customer Service
Há 2 dias
Lisboa, Portugal Bloq.It Tempo inteiroAt Bloq.it, we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the fastest...
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Head Of Customer Service
Há 2 dias
Lisboa, Portugal Bloq.It Tempo inteiroAt Bloq.it, we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the fastest...
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Head of Customer Support
5 meses atrás
Lisboa, Portugal Bnberry Tempo inteiroBnberry, a leading technology company in the hospitality sector, is seeking a dynamic and experienced Head of Customer Support to lead our efforts in providing exceptional customer experiences. Our mission is to seamlessly connect hotels and resorts with short-term rental platforms, enhancing the overall guest experience. The Head of Customer Support will...
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Head Of Customer Success
3 meses atrás
Lisboa, Portugal Bloq.It Tempo inteiroAt Bloq.it, we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the fastest...
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Head of Customer Success
3 meses atrás
Lisboa, Portugal Mysheepi Tempo inteiro**Head of Customer Success & Community Management (Greater Lisbon Area)** Are you driven by the idea of working on something that matters? At mySheepi, we’re on a mission to revolutionize sleep with products that set new standards for quality, ergonomics, and comfort. Our customers rave about us because **our products and customer service are...
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Head Of Operations
1 semana atrás
Lisboa, Portugal Rho.Trading Tempo inteiroWe are seeking a strategic and highly organized Head of Operations to join our team, which is distributed between London, Lisbon, and several remote locations. The Head of Operations will be responsible for the day-to-day running of the company in terms of having oversight of legal, HR, accounting, and operations. Candidates familiar with crypto and...
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Global Head Of Customer Support
1 semana atrás
Lisboa, Portugal Unit4 Tempo inteiroJob Description The Global Head of Customer Support is a strategic executive role responsible for defining and executing a comprehensive support strategy that spans reactive and proactive service, self-service optimization, and continuous customer experience enhancement.This individual will lead the global support team to consistently meet and exceed service...
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Global Head of Customer Support
1 semana atrás
Lisboa, Portugal Unit4 Tempo inteiro**Company Description** We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive, and intuitive software that is changing the way people work. Our solutions empower people and...
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Head Of Operations
Há 7 dias
Lisboa, Portugal Rho.Trading Tempo inteiroWe are seeking a strategic and highly organized Head of Operations to join our team, which is distributed between London, Lisbon, and several remote locations. The Head of Operations will be responsible for the day-to-day running of the company in terms of having oversight of legal, HR, accounting, and operations. Candidates familiar with crypto and...
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Global Delivery Head of Service Operations
5 meses atrás
Lisboa, Portugal Fujitsu Tempo inteiro**Global Delivery Head of Service Operations** **Job Description At Fujitsu, we have embarked on an integrated approach to digitally transform business and practices to strengthen company competitiveness. A critical component of our journey is to implement global service lines, standardized across all our Global Delivery Unit locations. The GDU Head of...
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Global Head Of Customer Support
Há 2 dias
Lisboa, Portugal Buscojobs Portugal Tempo inteiroJob DescriptionThe Global Head of Customer Support is a strategic executive role responsible for defining and executing a comprehensive support strategy that spans reactive and proactive service, self-service optimization, and continuous customer experience enhancement. This individual will lead the global support team to consistently meet and exceed service...
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Global Head of Customer Experience Architect
1 semana atrás
Lisboa, Lisboa, Portugal Unit4 Tempo inteiroUnlock a World-Class Support ExperienceAt Unit4, we're seeking an exceptional leader to helm our global customer support team as the Global Head of Customer Experience Architect. This strategic role demands a visionary who can craft and execute a comprehensive support strategy that seamlessly blends reactive and proactive service, self-service optimization,...
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Executive Head of Breakfast Operations
4 semanas atrás
Lisboa, Lisboa, Portugal Melia Hotels International S.A.(Meliá) Tempo inteiroJob Title: Executive Head of Breakfast OperationsDescription:Meliá Hotels International S.A. (Meliá) is seeking an Executive Head of Breakfast Operations to ensure the highest standards of service and quality in our breakfast restaurants. The ideal candidate will have a strong background in hospitality and leadership, with a focus on customer satisfaction...
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Head Of Technical Support
2 semanas atrás
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroOur company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.David Kennedy Recruitment is working with an award winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position: Head of Technical...
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Head Of Technical Support
1 semana atrás
Lisboa, Portugal Buscojobs Portugal Tempo inteiroOur company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly. David Kennedy Recruitment is working with an award winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team. Position : Head of Technical...
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Head Of Technical Support
Há 5 dias
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with an award winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position: Head of Technical Support Location: Remote/ GMT +4 timezone (+- 1 HR) Employment type: Full-time Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Design and...
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Head Of Technical Support
1 semana atrás
Lisboa, Portugal Buscojobs Portugal Tempo inteiroOur company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.David Kennedy Recruitment is working with an award winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position : Head of Technical...