Senior Si Technician

4 semanas atrás

Lisboa, Portugal CGD Tempo inteiro

Lisbon, Portugal - Hybrid
Permanent
DevOps / Sysadmin
At least 10+ years of experience - Senior
Requires work permit
**Language(s)**: Required Portuguese
- Nice to have English
SKILLS

**Must have**:
IT Service Management

**Other Required**:
Communication Skills
Problem Solving
DESCRIPTION

CGD is the largest financial group in Portugal, with a presence in 23 countries. It is a market leader in deposits, credit, insurance, and investment funds. It ranks 109th among global banks and 69th in Europe. It has over 2 million digital customers.

We seek a Senior Information Systems Technician and ITSM Specialist for our Innovation and Technological Management team.

Your objective is to participate in the evolution, study, and design of CGD's ITSM processes and tools and manage and implement new services and project implementation solutions. You will also oversee the modernization of DSI's IT management processes. Your main functions also include monitoring the continuous improvement of DSI's governance and service management processes.

**Key responsibilities**:
Service Management of ITSM tools;
Manage the transition to the new ITSM tool;
Manage Clients (Departments and Suppliers);
Design Service Solutions;
Functional Analysis;
Request Management;
Incident Management;
Change Management.

**REQUIREMENTS**:
Degree and/or Master in Computer Engineering or similar;
Minimum of 10 years in Implementation, Transition, Operation, and Management of ITSM Services.
NICE TO HAVE
Experience and knowledge of the ITSM ecosystem implemented in CGD or banking sector (preferential).
PERKS

**Special taxes to**:
Housing credit
Personal Credit

**Other Benefits**:
Daily meal allowance in the amount corresponding to €12.50. Payment is made by meal card;
Exclusive benefits for employees in banking products associated with the cash account
Study allowance (from €33.00 to €81.50 / quarter) and child allowance (€57.70 / month)
CGD Social Services with benefits in terms of health, cultural and sports activities for the individual and the family (monthly deduction of 1.5% of gross monthly remuneration)
You can also enrol other family members (ascendants) under the conditions stipulated in the Statutes of Social Services.
Other pecuniary expression clauses - Seniority (every 4 years of stay at the Institution of € 48,30 each)
25 days of vacation
Cafeteria and gym in the headquarters building, para-chemist, and exclusive medical centre for members and beneficiaries of Social Services, with various specialities, including dentistry.

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