Gss Associate Specialist Learning Analyst

3 semanas atrás

Lisboa, Portugal Organon Tempo inteiro

**Welcome to our Team**

Customers may include managers, HRBPs, and business learning admins. The Analyst will provide ‘Tier 2’ support in resolving escalated inquiries and complex transaction requests from our ‘Tier 1’ BT Service Desk.

**Main responsibilities**

Primary activities include, but are not limited to:

- Utilize HR case management and knowledge management system to obtain resolutions and document/track cases.
- Research and analyze data and information, navigate multiple systems, resources, and tools to investigate and provide accurate answers.
- Cross train in more than one specialty function to ensure back-up support for other team members.
- Partner proactively with Tier 1 centralized team to provide guidance and coaching; identify when additional training or knowledge is needed to prevent escalations.
- Recommend changes or updates to HR Portal content to enable better self-service support.
- Participate on special assignments or teams as assigned.

**Education & Experience**:

- Education: Bachelor’s Degree or higher
- At least two years of related work experience, e.g., Learning Administration, Human Resources, Shared Services, or customer care.
- Advanced specialized knowledge in one or more areas of concentration e.g., Learning, HR operational process/process improvement,
- Excellent applied judgment and professionalism.
- Exceptional oral and verbal communication skills.

**Preferred Experience and Skills**:

- Ability to work in a fast-paced, dynamic environment with ongoing technology and process changes.
- Ability to demonstrate flexibility and adjusting to new ways of working.
- Ability to work independently and coordinate with key partner groups.

**Who We Are**:
Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

**US and PR Residents Only**

For more information about personal rights under Equal Employment Opportunity, visit:
EEOC Poster

EEOC GINA Supplement

OFCCP EEO Supplement

OFCCP Pay Transparency Rule

Organon proudly embraces diversity in all of its manifestations and is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, or gender expression, national origin, disability, veteran status or any other characteristic protected by state or federal law.

**Search Firm Representatives Please Read Carefully**

**Applicable to United States Positions Only**:Under various U.S. state laws, Organon is required to provide a reasonable estimate of the salary range for this job. Final salary determinations take a number of factors into account including, but not limited to, primary work location, relevant skills, education level, and/or prior work experience. The applicable salary range for this position in the U.S. is stated below. Benefits offered in the U.S. include a retirement savings plan, paid vacation and holiday time, paid caregiver/parental and medical leave, and health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans.

**Annualized Salary Range**

**Employee Status**:
Regular

**Relocation**:
No relocation

**VISA Sponsorship**:
**Travel Requirements**:Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites.**

**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Number of Openings**:
1
**Requisition ID**:R518939

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