French Speaker Customer Support Advisor Nestlé

Há 1 mês

Oeiras, Portugal GIGROUP Tempo inteiro

We are recru**iting for the Shared Services Center of a multinational, leader in the global food retail sector**:
**Nestlé Business Services.**

A **Customer Support Advisor **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure.

**A Day in the life of...**
- Respond to customer queries phone and written channels in a timely and accurate way
- Identify customer needs and help customers use specific features
- Report product malfunctions
- Encoding internal databases with information about consumers' requests
- Share feature requests and effective workarounds with relevant stakeholders
- Inform customers about new features, functionalities and campaigns, if any
- Follow up with customers to ensure their issues are resolved
- Gather consumers' feedback and complete a FAQ database and a knowledge-based documents
- Treat serious and sensitive consumer contacts following the specific guidelines
- Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
- Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

**What will make you successful**
- ** Fluent in French (spoken and written)**:

- ** Advanced Knowledge on English**:

- Experience as a Customer Support Specialist or similar CS role
- Customer management orientation
- Familiarity with Nestlé industry is a plus
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Attention to details

**We offer**:

- Direct contract with our client.
- Competitive salary and annual bonus according to your performance.
- Flex Benefits - you can chose what benefit is more suitable to you.
- Remote work schedule
- Career progression and possibilities for International Career.
- Initial and continuing training.

**We're waiting for you**- //pt.Gigroup.Com/politica-de-privacidade/._

  • Customer Support Advisor

    2 meses atrás

    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** A **Customer Support Advisor **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through...

  • Customer Support Advisor

    2 semanas atrás

    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** A **Customer Support Advisor **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through...

  • French Speaker: Remote Customer Support Advisor

    Há 1 mês

    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recru**iting for the Shared Services Center of a multinational, leader in the global food retail sector**: **Nestlé Business Services.** A **Customer Support Advisor **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through...

  • French Speaker: Remote Customer Support Advisor

    2 semanas atrás

    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recru**iting for the Shared Services Center of a multinational, leader in the global food retail sector**: **Nestlé Business Services.** A **Customer Support Advisor **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through...

  • Remote Customer Support Advisor

    1 semana atrás

    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recru**iting for the Shared Services Center of a multinational, leader in the global food retail sector**: **Nestlé Business Services.** A **Customer Support Advisor **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through...

  • Nestlé: Consumer Support Advisor

    2 meses atrás

    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector. A **Consumer Support Advisor - Swiss German Speaker** will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features and...

  • Social Media Advisor

    2 meses atrás

    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** A **Social Media Advisor **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features...

  • Customer Support Advisor

    2 meses atrás

    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services. A **Customer Support Advisor **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features...

  • Swiss German and French Speaker: Remote Customer

    1 semana atrás

    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recru**iting for the Shared Services Center of a multinational, leader in the global food retail sector**: **Nestlé Business Services.** A **Customer Support Advisor **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through...

  • Veterinary Assistant for Customer Support Nestlé

    2 meses atrás

    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services. A **Consumer Engagement Services Veterinary Assistant **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding...

  • Apoio ao Cliente Nestlé

    Há 7 dias

    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** A **Customer Support Advisor **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through...

  • Nestlé: Cash Collection Specialist

    2 semanas atrás

    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services. They are currently looking to strengthen their team with an **Accounts Receivable Specialist for the French Market **(M/F) for the region of** Linda-a-Velha, Oeiras, Lisbon.** **Main responsibilities**: - Manage...

  • Nestlé: Claims Management Specialist

    2 meses atrás

    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services. They are currently looking to strengthen their team with a **Claims Management Specialist (French Speaker)** (M/F) for the region of **Linda-a-Velha, Oeiras (Lisbon).** **Main responsibilities**: - Reception, register,...

  • Nestlé: Claims Management Specialist

    Há 7 dias

    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services. They are currently looking to strengthen their team with a **Claims Management Specialist (French Speaker)** (M/F) for the region of **Linda-a-Velha, Oeiras (Lisbon).** **Main responsibilities**: - Reception, register,...

  • Nutricionista para Suporte ao Cliente Nestlé

    2 meses atrás

    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services. A **Customer Support Nutritionist **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through...

  • Claims Management Specialist

    2 meses atrás

    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services. They are currently looking to strengthen their team with a **Claims Management Specialist (French Speaker)** (M/F) for the region of **Linda-a-Velha, Oeiras (Lisbon).** **Main responsibilities**: - Reception, register,...

  • Client Services Specialist

    Há 1 mês

    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services. They are currently looking to strengthen their team with a **Client Services Specialist B2B (French Speaker)** (M/F) for the region of **Linda-a-Velha, Oeiras (Lisbon).** **Main responsibilities**: - Reception, register,...

  • Nutricionista para Suporte ao Cliente Nestlé

    2 meses atrás

    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services. A **Consumer Engagement Services Nutritionist **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users...

  • Veterinary Assistant for Remote Customer Support

    2 meses atrás

    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** A **Consumer Engagement Services Veterinary Assistant **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding...

  • Veterinary Assistant for Remote Customer Support

    2 semanas atrás

    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** A **Consumer Engagement Services Veterinary Assistant **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding...