Pc&l Customer Specialist Eu+ap

2 meses atrás

Braga, Portugal Aptiv plc Tempo inteiro

**Join our Innovative Team**

Want to do more than just imagine the ways our world will move tomorrow? Join the technology company that’s transforming the future of mobility today.

**About this position**

The PC&L Customer Specialist reports to the PC&L Customer BPE and has responsibility for a specific Region and/or Customer Group:

- Drives the CUSTOMER business process (re)design and process improvements within Production Control and Logistics (PC&L) management, along with ensuring systems robustly support these;
- Ensure that all our sites are executing the business processes inside the given framework, identify best practices to model future improved processes by keeping the system standards in place;
- Supports the development and maintenance of a strong community of Key Users in the Plant, Regional and Global PC&L Organizations.

This Role also focuses on keeping up to date with industry standards and innovations thru benchmark and best practices.

**Your Role**
- Drives the design and effectiveness of the PC&L CUSTOMER processes, at Plant, Regional and Global level;
- Responsible for resolving process issues raised by the teams and provide root cause analysis;
- Monitor and audit proper execution of the defined standard processes and escalate if any deviation;
- Identify areas for process improvement related to CUSTOMER business processes inside PC&L scope;
- Development and roll out of new or changed business processes, create training material, provide Key User and End User training and lead routinely meetings with the plant Key User community;
- Contribute to the PC&L Global Process Framework roadmap, while constantly seeking simplification and standardization of the landscape.
- Be the PC&L CUSTOMER ERP system (SAP) expert, keeping up to date with developments in the SAP space and continually upgrading the functional knowledge;
- In case of global or regional special projects, be a main participant in the project team;
- Support the execution of the main transformation projects, in line with leadership prioritization, functional and business responsibility/scope;
- Drive, together with the PC&L CUSTOMER BPE, the PC&L CUSTOMER Key User community;
- Ensure a perfect Customer Order Management according to defined business process, across all Plants;
- Be a central point of contact for the ASUX Plants for Customer Process and System related topics;
- Be a key person for the main processes and organization of the Customers;
- Support on the ASUX Plant training needs for Customer facing roles, to reach the defined Standard;
- Collaborate and support the activities needed to achieve key performance indicators (for instance, OTTR, VOC);
- Drive on-time and clean customer master data maintenance in SAP, under PC&L COPs responsibility;
- Support the current Organizational Transformation as required.

**Your Background**
- Bachelor of Science in International Relations, Logistics, Business Management, Systems Engineering, Manufacturing Engineering or other relevant area;
- Knowledge of Supply Chain Processes (with preference for CUSTOMER related ones);
- 3+ years of significant Experience in a Business Process Role related to Customer and/or Order to Cash area;
- Advanced knowledge of SAP SD (Sales & Distribution) module and of SAP CUSTOMER processes, and relevant experience as a professional SAP user in a challenging environment;
- Good knowledge of the English language;
- Analytical mindset, strongly process driven and used to view the performance through “process and people” angle;
- Good working knowledge of MS office and integration with other systems;
- Experience in a challenging automotive environment;
- Skills and/or Experience as a leader & people manager in a global team environment.

**Nice to haves (preferred qualifications)**
- Basic understanding of Lean principles and tools;
- Basic knowledge on Six Sigma principles and tools;
- Curiously investigate everything - ability to solving problems analytically, creatively and collaboratively.
- Learn by doing - an entrepreneurial mindset that’s driven by hands-on experimentation;
- Embrace resilience - seeing every challenge as a learning opportunity and invitation to grow.

**Why join us?**
- You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
- You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
- You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

**Your Benefits at Aptiv**:

- Competitive compensation package
- Health insurance
- Home office policy available & Flexible working hours
- Opportunities to give back to the community

**#LI-SD1**

Aptiv is an equal employment opportunity employer. All qua

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