Customer Support Specialist

3 semanas atrás


Braga, Braga, Portugal Cpm International Tempo inteiro

**Customer Support Specialist**

We are seeking a Customer Support Specialist to join our team at CPM International. As a key member of our operations team, you will play a vital role in ensuring the smooth daily operation of our services.

**Key Responsibilities:**

  • Handle customer contacts over the telephone and via email in a timely and efficient manner.
  • Care for customer satisfaction by providing exceptional support and ensuring that customers feel valued and supported.
  • Work closely with the operations team to resolve customer issues and provide ongoing support.
  • Follow internal processes and systems to ensure that customer issues are resolved efficiently and effectively.

Requirements:

  • Fluent level of both written and spoken German.
  • Excellent communication skills, both written and verbal.
  • Experience in the customer service industry, preferably in a contact center environment.
  • Able to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A comprehensive training program to equip you with the skills and knowledge needed to succeed in this role.
  • A competitive salary and benefits package.
  • The opportunity to work with a global company and be part of a dynamic team.

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