Portuguese Senior Claims Advisor for Airbnb

2 semanas atrás

Porto, Portugal Sitel Corp. Tempo inteiro

**Portuguese Senior Claims Advisor for Airbnb - Porto, Portugal**:
**Do you want to belong with the customer service team and help to build the world’s most loyal travel community?**
Are you **Portuguese** native or fluent with strong **English** communication skills?
Looking to make your career in a multicultural environment?
**So we have the perfect opportunity for you**

Your future project: join our **Portuguese Claims** team.

**Airbnb** is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include:

- Communicate friendly and efficiently with the customers and provide relevant information
- Be the person responsible to deal with property damage issues
- Handle sensitive issues that were reported during ongoing reservations or after they are over
- Analyze the customer situation and assess the property features to determine liability
- Identify anomalies and patterns to identify fraudulent claims
- Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

- Native or proficient level of **Portuguese** (C2)
- Proficient level of **English** (C2) both verbal and written
- Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem-solving skills with strong attention to detail
- Experience estimating contents and automobile/watercraft losses
- Desire to learn and advance, be a curious investigator and problem solver
- Minimum 1 year experience handling property damage, Insurance and Healthcare Claims, dispute or conflict resolution
- Or minimum 2 years of Airbnb Claims experience
- **Must hold EU citizenship or valid work permit for Portugal**:
**Benefits**:

- Competitive wages
- Paid professional training
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience

**Go further with Foundever**:
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

**Watch this video to get a sneak peak of the job in action**: #J-18808-Ljbffr

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