Portuguese Senior Claims Professional for Sitel Corp.

1 semana atrás


Porto, Porto, Portugal Sitel Corp. Tempo inteiro

About Airbnb

Airbnb is a global community-driven platform that offers unique accommodation options worldwide.

As a trusted online marketplace, we aim to create an environment where individuals can connect and share experiences.

Job Overview:

We are seeking a Portuguese Senior Claims Advisor to join our team in Porto, Portugal.

This role will involve working closely with customers to resolve property damage issues, handling sensitive situations, and analyzing customer scenarios to determine liability.

The successful candidate will have strong communication skills, both written and verbal, as well as analytical and problem-solving abilities.

Responsibilities:

  • Communicate effectively with customers to provide relevant information and support.
  • Deal with property damage issues, including handling sensitive situations and assessing liability.
  • Analyze customer scenarios to determine the most suitable course of action.
  • Identify anomalies and patterns to detect potential fraudulent claims.
  • Work independently to meet targets and goals, demonstrating proactive problem-solving skills.

Requirements:

  • Native or proficient level of Portuguese (C2) and English (C2).
  • Strong communication skills, including excellent phone conversation skills and attentive listening.
  • Analytical and problem-solving skills, with attention to detail.
  • Minimum 1 year of experience in handling property damage, insurance, and healthcare claims, or dispute resolution.
  • EU citizenship or valid work permit for Portugal.

Benefits:

  • Competitive salary: €50,000 - €65,000 per annum.
  • Paid professional training and development opportunities.
  • Private healthcare and dental insurance after six months of employment.
  • Opportunities for career growth and advancement.
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program.

About Sitel Corp.

Sitel Corp. is a leading customer experience management organization, dedicated to delivering exceptional service and support to clients around the world.



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