Multilingual Customer Support Specialist
3 semanas atrás
About Sitel Corp.
Sitel is a leading provider of customer experience (CX) products and services that connects companies to their customers.
Salary
The estimated salary for this role in Porto, Portugal is between €28,000 - €38,000 per year, depending on experience and qualifications.
Job Description
We are seeking a highly skilled and multilingual customer support specialist to join our French Customer Support team. As a key member of our team, you will be responsible for providing exceptional customer service to our guests and hosts through written communication and phone calls. Your daily responsibilities will include:
Managing host and guest queries
Presenting the best available solutions taking advantage of our community marketplace with millions of users
Joining a specialized and open-minded team that offers support through written communication and phone
Meeting and exceeding our service quality goals, compliance regulations, and productivity targets
Creating amazing experiences that people value and we are proud of
FOLLOWING THE DIRECTION OF MANAGEMENT AND PROVIDING FEEDBACK
Required Skills and Qualifications
To succeed in this role, you will need to have:
NATIVE OR PROFICIENT LEVEL OF FRENCH (C2)
ADVANCED LEVEL OF ENGLISH (AT LEAST C1) BOTH VERBAL AND WRITTEN
STRONG COMMUNICATION SKILLS – WITH EXCELLENT PHONE CONVERSATION SKILLS, ATTENTIVE LISTENING, AND SUPERIOR WRITING SKILLS
ANALYTICAL AND PROBLEM-SOLVING SKILLS WITH STRONG ATTENTION TO DETAIL
DESIRED TO LEARN AND ADVANCE, BE A CURIOUS INVESTIGATOR AND PROBLEM SOLVER
HIGH-SPEED INTERNET ACCESS AND APPROPRIATE CONDITIONS FOR REMOTE WORK
MUST HOLD EU CITIZENSHIP OR VALID WORK PERMIT FOR PORTUGAL
BE A LOCAL CANDIDATE OR WILLING TO RELOCATE TO PORTO, PORTUGAL (WORK ON SITE)
Benefits
Signing bonus
Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture
Others
At Sitel Corp., we believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
This job vacancy is currently filled, but please apply now, and we will contact you for future opportunities. Watch this video to get a sneak peek of the job in action.
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