Portuguese Customer Service Representative for a Global Consulting Leader
4 semanas atrás
Job Overview
We are seeking a skilled and experienced Portuguese-speaking customer service representative to join our team at a global consulting leader. As a key member of our client's support team, you will play a critical role in providing exceptional customer experiences and helping clients achieve their goals.
About the Role
This is a challenging yet rewarding opportunity for an individual who is passionate about delivering outstanding customer service and has a strong understanding of the healthcare industry. You will be responsible for handling customer inquiries, resolving issues, and providing personalized support to clients across various regions.
Key Responsibilities
- Provide exceptional customer service to clients via phone, email, and other communication channels.
- Resolve customer complaints and issues in a timely and professional manner.
- Collaborate with internal teams to ensure seamless delivery of services and effective issue resolution.
- Maintain accurate and up-to-date records of customer interactions and resolutions.
- Stay up-to-date on product knowledge and industry trends to provide informed support to clients.
Requirements
- Native or fluent level of Portuguese (C2)
- Advanced level of English (at least C1) both verbal and written
- Previous experience in customer services and/or banking/insurance is an asset.
- Computer literate.
- Pedagogy, active listening, personalized follow-up of insured files.
- Ability to read, understand and explain guarantees.
- Ability to calculate and/or explain reimbursement calculations.
- Customer-oriented, willingness to provide personalized care.
- Genuine, unfeigned empathy (human situations and tragic contexts to be taken into account).
- Method, rigor, patience, organization, autonomy, involvement.
- Ability to keep calm and clear-headed in critical situations.
- Ability to demonstrate confidence when imparting information or dealing with troubled callers.
- People-oriented, value-added interpersonal skills.
- Strong analytical and empathic skills.
- Logic and mathematical calculations (arithmetic/percentage).
- Experience with policy work, or help resource project management.
- Life experience to apply to managing situations.
- Early adopter of technology.
- Ability to put callers at ease.
- Makes the customers feel confident that their needs are being met.
- Dependable, reliable and able to perform duties with minimum supervision.
- Ability to interact positively with peers and supervisors.
- Must hold EU citizenship or valid work permit for Portugal.
- Be a local candidate or willing to relocate to Porto, Portugal (work on site).
What We Offer
- $40,000 - $60,000 per year, depending on experience.
- Benefits package including health insurance, dental insurance, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A dynamic and supportive work environment with a team of professionals who share your passion for delivering excellent customer service.
About Sitel Corp.
Sitel Corp. is a leading provider of customer experience solutions, delivering high-quality service to clients across various industries. We pride ourselves on our commitment to excellence, innovation, and employee satisfaction. Join our team and become part of a company that values its people and strives to make a difference in the lives of our customers and employees.
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