Senior Claims Specialist for Multicultural Environment
Há 5 dias
Job Title: Senior Claims Specialist for Multicultural Environment
Location: Porto, Portugal
Salary Range: €60,000 - €80,000 per year
About the CompanyWe are a leading provider of customer service solutions, dedicated to creating a world where anyone can belong anywhere. Our team is passionate about delivering exceptional experiences and building lasting relationships with our customers.
Job DescriptionWe are seeking a highly skilled and experienced Senior Claims Specialist to join our team in Porto, Portugal. As a key member of our customer service team, you will be responsible for handling property damage issues, communicating with customers, and resolving disputes in a fair and efficient manner.
Your daily responsibilities will include:
- Communicating friendly and efficiently with customers and providing relevant information
- Dealing with property damage issues and sensitive situations
- Analyzing customer situations and assessing property features to determine liability
- Identifying anomalies and patterns to identify fraudulent claims
- Working proactively and independently to meet targets and goals
To succeed in this role, you will need:
- A native or proficient level of German (C2)
- A proficient level of English (C2) both verbal and written
- Strong communication skills, including excellent phone conversation skills and attentive listening
- Analytical and problem-solving skills with strong attention to detail
- Experience estimating contents and automobile/watercraft losses
- A minimum of 1 year experience handling property damage, insurance, and healthcare claims, dispute or conflict resolution
- EU citizenship or a valid work permit for Portugal
We offer a range of benefits, including:
- Relocation package
- Competitive salary and bonuses
- Paid professional training
- Private healthcare and dental insurance
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives
We believe in memorable associate experiences and offer a dynamic and supportive work environment. If you are a motivated and results-driven individual looking for a new challenge, we encourage you to apply.
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