Senior Claims Advisor for Multicultural Community

Há 4 dias


Porto, Porto, Portugal Sitel Corp. Tempo inteiro

Company Overview

Sitel Corp. is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

Salary

We offer a competitive salary of approximately $43,000 per year, based on location and experience.

Job Description

As a Customer Service Specialist in our Portuguese Claims team, your daily responsibilities will include:

• Communicating with customers in a friendly and efficient manner, providing relevant information

• Handling property damage issues

• Analyzing customer situations and assessing property features to determine liability

• Identifying anomalies and patterns to identify fraudulent claims

• Proactively working to meet targets and goals

Required Skills and Qualifications

To succeed in this role, you will need:

• Native or proficient level of Portuguese (C2)

• Proficient level of English (C2) both verbal and written

• Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills

• Analytical and problem-solving skills with strong attention to detail

• Experience estimating contents and automobile/watercraft losses

• Desire to learn and advance, be a curious investigator, and problem solver

• Minimum 1 year experience handling property damage, insurance, and healthcare claims, dispute, or conflict resolution

• Must hold EU citizenship or valid work permit for Portugal

Benefits

We offer:

• Competitive wages

• Paid professional training

• Employee discounts

• Private healthcare & dental insurance (after six months of employment)

• Growth opportunities through various development programs

• Fun and engaging company-wide initiatives, including our EverBetter wellness program

• Job stability

• Life-long skills and experience

• Excellent work culture



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