Customer Service Representative

Há 16 horas


Porto, Porto, Portugal Sitel Corp. Tempo inteiro

At Sitel Corp., we're looking for a skilled Customer Service Representative to join our team in Porto, Portugal. This is an exciting opportunity to work in a multicultural environment and contribute to delivering outstanding customer service.

About the Role

We're seeking a Czech native or fluent individual with strong English communication skills to provide first contact resolutions to customer queries. As a customer advisor specialist, you'll be responsible for offering specialized support through written and phone communication, building meaningful relationships, and meeting customer service quality goals.

Requirements

  • Native or proficient level of Czech (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
  • Analytical and problem-solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • Must hold EU citizenship or valid work permit for Portugal

What We Offer

We're committed to providing a supportive and engaging work environment. As a Customer Service Representative, you'll enjoy:

  • Competitive salary: €28,000 - €35,000 per annum (dependent on experience)
  • Relocation package
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Lifelong skills and experience
  • Excellent work culture

About Us

Sitel Corp. believes in memorable associate experiences. Here, you can improve your quality of life and grow your career. If you're a motivated and enthusiastic individual looking to take your career to the next level, apply today



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