Database Management Team Lead
3 meses atrás
We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector:
**Nestlé Business Services.**
They are currently looking to strengthen their team with a **Database Management Team Lead (M/F).**
**Main responsibilities**:
- Work on implementation of CRM Services plans and objectives, related with Database Management services we provide, in line with IMS and NBS strategies
- Monitor, perform and execute the performance service level agreements (SLA’s) and indicators of services (KPI's)
- Manage team's operational capacity and services request allocation.
- Drive action plans to correct deviations in services and ensure process improvement
- Identify and leads the resolution of the issues in team that affects the performance or services given
- Perform periodic operational reviews with and reports for service CRM Services Development Lead.
- Perform Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible.
- Responsible for issue escalation.
- Ensure compliance with Nestle standards, updated standard routines, documentation of previous audit points.
- Ensure Global and E2E compliance for activities performed in team
- Leads the team in establishing and accomplishing objectives as aligned with the stream priorities.
- Evaluates team performance, development plans, and conducts regular check in's.
- Ensures appropriate controls and audits are in place and carried out as agreed
**Ideal Profile**:
- Previous demonstrated experience with database management tools. CIAM (SAP) is preferred, as well as Marketing Automation tools such as Salesforce Marketing Cloud, and Google Analytics.
- Demonstrated knowledge of project management tools such as Confluence or JIRA, preferably applied to database management activities.
- Knowledgeable on languages such as HTML, CSS, Javascript, Json, Nodejs and NO-SQL databases is a plus
- Knowledgeable about reporting/data analysis KPI's for projects delivery.
- Cross functional skill set to include Technical, Managerial and Business Analyst capabilities along with excellent communication skills
- Demonstrate experience dealing with various stakeholders/clients.
- Developed project management skills.
- Demonstrated ability to drive continuous improvement.
- Good analytics skills.
- Customer and result focus.
- Ability to understand the business needs and requirement
**We offer**:
- Direct job contract with Nestlé.
- Competitive salary and annual bonus according to your performance.
- Flex Benefits - you can chose what benefit is more suitable to you.
- ** Hybrid work schedule (Linda-a-Velha, Oeiras).**:
- Career progression and possibilities for International Career.
- Initial and continuing training.
**We're waiting for you
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