O2c Team Leader

6 meses atrás

Oeiras, Portugal GIGROUP Tempo inteiro

We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector.

We are currently looking for a **Collections / Claims Team Lead. **Reporting to Collection, Credit, Billing and Payment Application Supervisor this professional will be leading a team in Collection for one of our Markets.

**A day in the life of...**
- Manage customer/account queries to ensure sales ledger balances are clean on customer account;
- Successfulmanagement of due and overdue balances on customer account, ensuring Collections team maximizes On Time Payment for all Customers;
- Responsible to notify Markets of uncollectable debt risks &
mitigate where possible;
- Supervise intensive collection activities based on Market Collection Strategy;
- Supervise incoming collection concerns from the customer and internal stakeholders;
- Lead implementation and execution of team’s daily activities and functions in team;
- Ensure Global and E2E compliance for activities performed in team;
- Work on implementation of O2C plans and objectives, in line with the strategy;
- Monitor, perform and execute the performance service level agreements (SLA’s) and indicators of services (KPI´s);
- Drive action plans to correct deviations in services and ensure process improvement;
- Perform Continuous Improvements programs and standardization of processes across all markets in scope;
- Leads the team in establishing and accomplishing objectives as aligned with the stream priorities;
- Evaluates team performance and conducts regular appraisals.

**What will make you successful**
- Ability to develop and lead a team, previous experience in the role necessary;
- Successfulexperience in delivering services through Shared Service partners;
- Knowledge in Financial area;
- Knowledge in SAP solution;
- Solid knowledge of MS office, particularly Excel and reporting tools (e.G. Power Bi);
- Strong leadership skills;
- Strong level of English and one of the following languages:
French, German, Spanish or Italian;
- Good communication skills, both written and verbal, to effectively address and influence internal and external customers;
- Adaptability to change and cope in fast-paced environment;
- Analyticalcapability;

**Weoffer**:

- Direct contract with our client.
- Competitive salary and annual bonus according to your performance.
- Flex Benefits - you can chose what benefit is more suitable to you.
- Hybrid work schedule (Oeiras, Lisbon)
- Career progression and possibilities for International Career.
- Initial and continuing training.

**We're waiting for you

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