Team Leader

6 meses atrás


Oeiras, Portugal Grupo Intelac Tempo inteiro

O grupo Intelac está a recrutar Team Leader - Área da Banca (M/F) para empresa cliente sediada em Oeiras, com o seguinte perfil:
**Função**:

- Suporte remoto a operadores de equipamentos financeiros (recirculação de dinheiro, tratamento de cheques e outras transações bancárias);
- Atendimento remoto (telefónico / Chat), registo, despistagem, 1ª tentativa de resolução de incidentes em equipamentos financeiros;
- Análise de erros/discrepâncias e elaboração de relatórios de correções;
- Elaboração de procedimentos relacionados com o serviço;
- Criação de e atualização de manual de operações;
- Elaboração de manual de formação e formação aos elementos da equipa;
- Encaminhamento de pedidos para outras equipas, sempre que os temas não possam ser resolvidos internamente;
- Coordenação de atividades entre equipas intervenientes no serviço;
- Atualização de ferramentas e gestão de incidentes.

**Requisitos**:

- 12º Ano de escolaridade;
- Experiência na criação de manuais e procedimentos;
- Capacidade de ministrar formação operacional e técnica;
- Conhecimentos básicos de Inglês;
- Conhecimentos básicos na área da banca / contabilidade;
- Conhecimentos de informática na ótica do utilizador (ferramentas Office, em particular Outlook e Excel);
- Proatividade e capacidade de gestão de prioridades e stress;
- Disponibilidade para os horários definidos.

**Condições**:
Salário compatível com a experiência demonstrada.

Solicitamos ainda o envio do seu CV com a Ref.ª AM_TeamLeader_OEIRAS, confirmando o seu consentimento no tratamento dos dados constantes no referido CV para efeitos deste processo de recrutamento ou outros de acordo com o seu perfil, num prazo de 2 anos.

Caso não nos dê consentimento, não poderemos considerar o seu processo.

**Tipo de oferta**: Período Integral

Salário: De 760,00€ por mês

Horário de trabalho:

- Turno de 8 horas


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