Incident and Service Request Management

3 semanas atrás


Aveiro, Portugal Match Profiler Tempo inteiro

Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in our internal team/client, professionals with the following profile:
Incident and Service Request Management (M/F) - Hybrid / Lisbon
**Requirements**:

- Proven experience using ITSM tools preferable Service Now
- Experience in different ITIL Processes based on ITSM tools**:

- Service Request (IMAC)**:

- Incidents**:

- Changes**:

- Knowledge about company manage Workplace
- Good troubleshooting skills
- Knowledge about Agile methodology time zones
- 2 years’ experience on technical ServiceDesk or similar role.
- Experience managing multiple communication channels.
- Ability to understand business processes.
- Ability help and provide solutions based on existent processes.
- Good English Skills (written and spoken)
- Experience on Microsoft tools (Excel, Word, Powerpoint).
- Team spirit and good communication skills.
- Ability to teach and learn from others.
- Ability to be independent and drive part of the processes autonomously.
- Ability to explain and simplify complex situations.
- Experience in IT environment, even in a distinct role.
- Experience in ServiceNow (nice to have).

Personal Skills:

- Ability to work in an international organization
- Ability to manage her or him -self to solve complex problems
- Proactivity
- Team Player

We offer:
Salary setting based on demonstrated experience, working in a dynamic, young, internationally and growth-oriented environment with the support of a multidisciplinary team.
- Candidatar


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