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Incident and Service Request Management
3 semanas atrás
Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in our internal team/client, professionals with the following profile:
Incident and Service Request Management (M/F) - Hybrid / Lisbon
**Requirements**:
- Proven experience using ITSM tools preferable Service Now
- Experience in different ITIL Processes based on ITSM tools**:
- Service Request (IMAC)**:
- Incidents**:
- Changes**:
- Knowledge about company manage Workplace
- Good troubleshooting skills
- Knowledge about Agile methodology time zones
- 2 years’ experience on technical ServiceDesk or similar role.
- Experience managing multiple communication channels.
- Ability to understand business processes.
- Ability help and provide solutions based on existent processes.
- Good English Skills (written and spoken)
- Experience on Microsoft tools (Excel, Word, Powerpoint).
- Team spirit and good communication skills.
- Ability to teach and learn from others.
- Ability to be independent and drive part of the processes autonomously.
- Ability to explain and simplify complex situations.
- Experience in IT environment, even in a distinct role.
- Experience in ServiceNow (nice to have).
Personal Skills:
- Ability to work in an international organization
- Ability to manage her or him -self to solve complex problems
- Proactivity
- Team Player
We offer:
Salary setting based on demonstrated experience, working in a dynamic, young, internationally and growth-oriented environment with the support of a multidisciplinary team.
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