Estonian Customer Service
2 semanas atrás
**Role Description**
**Responsibilities**:
- Provide exceptional customer service in Estonian language to resolve inquiries and issues promptly and effectively.
- Accurately document customer interactions and maintain records of inquiries, comments, and actions taken.
- Collaborate with other team members and departments to escalate and resolve complex issues.
- Stay up-to-date with product/service knowledge to provide accurate information to customers.
- Identify opportunities for process improvement and contribute ideas to enhance customer satisfaction.
**Requirements**:
- Fluent in Estonian and proficient in English (both written and spoken).
- Previous experience in customer service or a related field is preferred.
- Strong communication and interpersonal skills with the ability to empathize with customers.
- Excellent problem-solving abilities and a proactive approach to handling issues.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Knowledge of CRM software or customer service tools is a plus.
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