Customer Advisor for a Retail Project

3 semanas atrás

Lisboa, Portugal Webhelp Tempo inteiro

**Location**
- Lisbon, Portugal**Language**
- Swedish***

**Description**:
**Why joining us**

Do you want to live a rewarding career, on behalf of the world’s most exciting travel community? Join our multicultural team and make a real impact on our client’s business every day. We're bringing on board a Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company.

**What you’ll be doing at Webhelp**

As a **Swedish-Speaker Customer Support Advisor for a Retail project**,** you will:

- Communicate efficiently with customers through a variety of channels (voice and/or written)
- Identify, understand and deflect customers’ purchase hesitancies
- Identify and act on opportunities to upsell and cross-sell
- Retain the customer and reduce return rates
- Have awareness and Knowledge about client’s products Advise products on customer-specific needs

**We’ll be a great match if you**:

- **Have a high level of Swedish (written and oral) and fluent in English (B2)**:

- **Have at least 6 months of experience in sales through service**:

- Have excellent verbal and written communication skills coupled
- Know about retention and flexibility
- Have effective communication and argumentation and are objective-driven

**What we offer you**:

- Strong compensation package (14 monthly payments per year plus bonus)
- Monthly meal allowance paid in voucher card (net)
- A Bring a Friend Program with attractive incentives
- Private Health Insurance from day 1
- Personal and career development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural Project
- Flexible Schedule
- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
- We promote inter-company mobility to work at any of our sites around the world
- Workplace**:Full Work From Home (for people already based in Portugal)**

“Working at Webhelp has been a rewarding experience, full of challenges and many positive comments from our customers. I like being myself in the personalized and quality service I provide.” -** Samantha Oliveira - Customer Advisor**

**Who we are**

**Webhelp **is a French multinational BPO company that is making business more human for the world’s most exciting brands. **By choosing Webhelp**,** you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at **Webhelp **and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

**If this sounds like you, join us**

**Webhelp** is an equal-opportunity employer.

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