Customer Service Associate

4 semanas atrás

Vila Nova de Gaia, Portugal RedSpher Tempo inteiro

**UPELA is part of the Redspher group, the European leader in premium freight.**

**UPELA is a dynamic start-up founded in 2008 and growing. Its objective is to revolutionize the messaging sector: centralize, compare and optimize shipments from individuals and micro-businesses / SMEs, with negotiated and advantageous carrier offers. The company also offers a transport management system (SaaS): a tool that allows professionals to centralize their shipments, simplify their management and therefore optimize their logistics expenses.**

***:
**What You'll Do**:

- ** Investigate case details to determine the root cause of issues**
- ** Communicate quickly and effectively to internal and external stakeholders**
- ** Escalate urgent issues in order to drive them to resolution**
- ** Complete thorough documentation and notation on customer profiles**
- ** Provide feedback to leadership and program teams regarding processes and daily run that can be improved.**

***:
**Basic Qualifications**:

- ** Proven ability to develop deep customer empathy and articulate customer problems.**
- ** Strong written and verbal communication skills, including the ability to express yourself with confidence and diplomacy and develop effective written communication for a variety of audiences;**
- ** Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users**
- ** Strategic problem solving - Use of multiple resources to inform and support critical decisions**
- ** Excellent organization - Optimally prioritize work to target the highest-impact issues first. Balance attention to detail with swift execution**
- ** Optimism - You are motivated by a challenge, and you approach problems with a positive attitude**
- ** Ability to remain calm under pressure - You troubleshoot problems and find speedy resolutions in high-pressure, time-sensitive situations**
- ** A desire to learn, highly motivated self-starter, with an eagerness to learn and grow**
- ** High flexibility - When the only constant is change, you're ready to roll with the punches and pivot quickly from one support experiment to the next which may**

***:
**Preferred Qualifications**:

- ** Secondary school education and other relevant qualifications**
- ** A self-starter who can demonstrate independence of thoughts and actions (keenness for problem solving)**
- ** Excellent french writing and speaking**
- ** English understanding and writing. Speaking Spanish would be a plus**
- ** Experience in previous customer service role is required.**
- ** Experience in transport industry would be a plus.**
- ** Support experience in a high-volume environment, such as service industries, retail, or hospitality

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