Customer Care Associate with French

2 semanas atrás

Vila Nova de Gaia, Portugal F.E.I. PORTUGAL Tempo inteiro

**UPELA** is part of the **Redspher Group,** the European leader in premium freight, consists of the following brands, all specialized in time-sensitive delivery: Easy4Pro, Easy2Go, Rubiwin, Flash, Schwerdtfeger and SpeedPack Europe, and Upela.

It is a dynamic start-up founded in 2008 and growing. Its objective is to revolutionize the messaging sector: centralize, compare and optimize shipments from individuals and micro-businesses / SMEs, with negotiated and advantageous carrier offers. The company also offers a transport management system (SaaS): a tool that allows professionals to centralize their shipments, simplify their management and therefore optimize their logistics expenses.

**What You'll Do**:

- Investigate case details to determine the root cause of issues
- Communicate quickly and effectively to internal and external stakeholders
- Escalate urgent issues in order to drive them to resolution
- Complete thorough documentation and notation on customer profiles
- Provide feedback to leadership and program teams regarding processes and daily run that can be improved.

**Basic Qualifications**:

- Proven ability to develop deep customer empathy and articulate customer problems.
- Strong written and verbal communication skills, including the ability to express yourself with confidence and diplomacy and develop effective written communication for a variety of audiences;
- Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
- Strategic problem solving - Use of multiple resources to inform and support critical decisions
- Excellent organization - Optimally prioritize work to target the highest-impact issues first. Balance attention to detail with swift execution
- Optimism - You are motivated by a challenge, and you approach problems with a positive attitude
- Ability to remain calm under pressure - You troubleshoot problems and find speedy resolutions in high-pressure, time-sensitive situations
- A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
- High flexibility - When the only constant is change, you're ready to roll with the punches and pivot quickly from one support experiment to the next

**Preferred Qualifications**:

- Secondary school education and other relevant qualifications
- A self-starter who can demonstrate independence of thoughts and actions (keenness for problem solving)
- **Excellent French** writing and speaking
- **English **understanding and writing.
- Experience in previous customer service role is required.
- Experience in the transport industry would be a plus.
- Support experience in a high-volume environment, such as service industries, retail, or hospitality

Application Question(s):

- Please share with us your salary expectations

**Language**:

- French (preferred)
- English (preferred)

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