Spotify German Speaker Customer Success Agent

Há 7 dias


Porto, Portugal Speakit Jobs Tempo inteiro

Dear Swifties and music aficionados :)

This is the opportunity you've been waiting for Develop your Costumer Success career while working for the biggest music streaming platform in the world.

**Description**:

- Support and expand the self-serve advertising base for clients in the online and digital advertising domain
- Provide pre and post-sales support for all self-service products
- Provide product and tool support to enhance clients’ experience
- Identify and solve problems technical bugs and ad delivery issues
- Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions
- Provide vital product insights and feedback from our customers to engineering.

**Requirements**:

- **1648.55 euros gross per month without accommodation/ 1484.05 euros gross per month with accommodation**:

- **Monday to Friday, 8am to 6pm schedule**:

- C2 level or higher level of German both written and verbal
- Good knowledge of English (B2 level) is required
- Computer skills (basic skills mandatory, advanced skills like coding preferential)
- Excellent communication skills: verbal, written, and listening skills
- Ability to multitask and work under pressure
- EU citizenship or work permit for Portugal.

**Benefits**:

- Possibility of cooperation with leaders in various industries
- Stable work and career progression
- Investment in training and personal development
- Health Insurance since day one in the company; Possibility to live in one of our apartments
- Initial flight expenses refund
- Annually complementary return flight to your home country (within Europe)
- Free Portuguese language courses, sports activities and organized events
- Monthly and Quarterly Bonus

**Salary**: 1,648.55€ per month

Application Question(s):

- Are you an EU passport holder?

**Education**:

- High school or equivalent (required)

**Language**:

- German (required)
- English (required)

Application Deadline: 11/03/2024
Expected Start Date: 18/03/2024



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