Cs2813244 Siemens Sa Service Manager for Dwp

1 semana atrás

Lisboa, Portugal Alter Solutions Tempo inteiro

Company Description

Job Description

We are looking for an an IT Service Manager for the Managed device as a service. The mDaas service is a strategic service to define abd drive the hardware standardisation of all ourt work^laces at Siemens. This service is based on standard IT Products and are offered to countries worldwide.
Your challenge will be(Have a vision for)
- Manage tickets via Siemens Internal ITSM tool
- Skilled professional that ensures that all service management processes quality for Windows Defender and other protection tools are implemented and are working on a day-to-day basis (e.g. Inc Mgmnt, Change Mgmnt, Problem Mgmnt)
- Handle service escalations
- Contributes to the maintenance of all service catalog items and the provisioning of an integrated catalog of infrastructure services.
- Implements programs and procedures for safeguarding data/information security and safety
- Manages complex infrastructure solution/service installations or updates
- Supports or manages change-release processes and implementation of IT security guidelines. Identifies IT service or solution problems and seeks resolutions without impact to end user
- May perform 3rd level-level user help desk activities, individual coaching and trainings
- Continuous service improvements
- Create, update, and improve service documentation
- Transfer and report the completed IT components/functions from projects into operation

Tendering, selection and ordering of services
- Supplier management and delivery monitoring/reporting
- Manage and improve overall Service in the many aspects, being performance, reliability, scalability, security always focusing on value creation for the business. Qualifications
- At least 3 years of Service Management within IT
- Involvement in building IT solutions or operating IT solutions from a service perspective
- Monitoring and reporting KPIs, setting up SLA and OLA agreements.
- Knowledge in IT Infraestruture and Aplications
- Experience with service providers, Management and monitoring of services
- Proactive and analytic
- Current ITIL certification
- Strong presentation and communication skills
- Excellent problem solving and critical thinking skills
- Ability to demonstrate commitment to develop, drive, and manage services in a fast paced environment
- Business-fluent English (speaking & writing)

Qualifications

Additional Information

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