Customer Service

2 meses atrás


Leiria, Portugal WISTADTS Europe, Lda. Tempo inteiro

A WISTADTS Europe, empresa de transformação de plásticos para o setor da cosmética e farmacêutica, situada na localidade da Marinha Grande, Leiria, pretende recrutar um Customer Service (M/F):
DESCRIÇÃO DA **Função**:

- Apoio e atendimento ao cliente
- Fornecimento de informações e esclarecimento de dúvidas relacionadas com os produtos, timings e procedimentos
- Gestão do processo de reclamações
- Apoio ao cliente com o processamento das encomendas
- Apoio à equipa comercial em todos os processos administrativos com os clientes e potenciais clientes
- Acompanhamento da equipa comercial, participar em apresentações, reuniões e visitas a clientes ou potenciais clientes
- Controlo e intervenção junto da equipa comercial para os processos a serem executados e os prazos a cumprir
- Reporting à administração

COMPETÊNCIAS TÉCNICAS:

- Inglês, Francês e Espanhol
- Office 365
- Orçamentação
- Gestão do Cliente
- Gestão de Projetos
- Valorizamos o conhecimento do mercado de packaging na área cosmética

COMPETÊNCIAS COMPORTAMENTAIS:

- Negociação
- Foco no cliente
- Comunicação clara e assertiva
- Persistência
- Flexibilidade
- Pró atividade
- Relacionamento Interpessoal
- Autonomia
- Resiliência

Formação Académica:

- 12º ano ou superior, ou similar

**Experiência**:

- Mínimo de 3 anos de experiência nas funções acima mencionadas

**Horário**:

- Flexível ( inicialmente para atendimento à necessidade do mercado europeu, nomeadamente à América do norte e do sul e Ásia )
- Disponibilidade para viagens ao estrangeiro

**Oferecemos**:

- Integração numa empresa sólida e em franca expansão
- Progressão, formação e desenvolvimento
- Bom ambiente de trabalho
- Seguro de saúde
- Regime de trabalho Presencial

**Tipo de oferta**: Integral/Full-time



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