Technical Account Manager I Thousandeyes

2 meses atrás

Oeiras, Portugal Cisco Systems Tempo inteiro

**About ThousandEyes (part of Cisco)**:
The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

**About the Role**:
NON-SALES ROLE

At ThousandEyes, we operate a little bit differently than most software-as-a-service providers: We’ve recognized that delivery of amazing customer experience is key to driving longer term value and creating customers for life. We hire industry veterans - people with tried and true experience in the area of network-based service delivery

The TAM role is a proactive support role for premium support accounts: you’ll be responsible for supporting a select number of named accounts, aligned to the customers business hours, and not working on a rotational shift. The TAM will work closely with the 24x7 support team to ensure the total team can support a customer on a follow-the-sun model. The TAM provides select account premium support for those that purchase the TAM service, and the key value includes providing customers with a named support engineer who understands the customers team and network. TAM’s work customer problems, help optimize customer networks, provide training, and also work joint proactive projects.

**Role Requirements**:

- At least 5-7 years of support experience within a Technical Support, Solutions Engineering, Customer Success, or Technical customer-facing organization
- At least 5-7 years of working directly with customers, within a technology company
- ** Excellent Portuguese speaking communication skills (C1 Level)**:

- Bachelor’s degree in Computer Science or a related field, or equivalent working experience
- Experience with Cloud/SaaS software products is highly desirable.
- Strong understanding of ISP, CDN, and cloud service provider networks
- Hands on experience with hypervisors such as KVM, VMware, Hyper-V, and VirtualBox
- Hands on experience with container administration tools such as docker and kubernetes
- Knowledge of at least one computer language and programming framework desirable, JavaScript and Python are a plus
- Working knowledge in security, authentication, permissions, SSO
- Experience in administering Linux based operating systems
- Passionate about enabling a consistently excellent customer experience. Dedicated to champion the customer problem until the resolution path is identified
- Excellent verbal and written communication skills. Heavy focus on using data to articulate messages
- The ability to work effectively in a remote or virtual team environment
- Excellent presentation skills coupled with a strong leadership presence
- Excellent time & project management skills, with a focus on delivery
- Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; real passion for problem-solving
- Flexibility to handle critical cases after hours as needed

**Responsibilities**:

- Support - Work break-fix issues with customers. Escalate to support team as required
- Optimization - Optimize customer systems to ensure peak performance
- Proactive Customer Engagement - Establish and ensure highly collaborative relationships with support teams and customers/partners. Build value-based relationships with customers, leading to referral and renewal. Leverage enterprise data analytics to transparently track and report on customer engagement
- Cross Functional Engagement - Establish and develop highly collaborative relationships with internal teams. Collaborating with Sales and Engineering to address product issues, and identify workarounds & solutions
- Escalations - Assume the role of escalation manager when needed, and ensure timely communication to all stakeholders for escalated issues with a high-impact, or strategic visibility. Coordinate handoff of ongoing issues to the next geographical region
- Customer Experience - Ensure a great customer experience in all team interactions. Measure and continually improve
- Projects - Project manage many projects concurrently understanding current and future action items
- Special projects as assigned

** Please note that we are looking for someone already ased in Krakow, PL or Lisbon, Portugal**

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will

  • Technical Account Manager I ThousandEyes

    2 semanas atrás

    Oeiras, Lisboa, Portugal Cisco Tempo inteiro

    About CiscoCisco is a leading technology company that empowers organizations to transform their businesses and communities. We are committed to innovation and excellence in our products and services.The Technical Account Manager I ThousandEyes role is a key position in our organization, responsible for providing exceptional support to our customers. As a...

  • Technical Account Manager I ThousandEyes

    2 semanas atrás

    Oeiras, Portugal Cisco Tempo inteiro

    Technical Account Manager I ThousandEyesThe name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud...

  • Technical Account Manager I Thousandeyes

    4 meses atrás

    Oeiras, Portugal Cisco Systems Tempo inteiro

    **Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens** About ThousandEyes (part of Cisco) The name ThousandEyes was born from two big ideas: the power to see things not...

  • Technical Account Manager I ThousandEyes.

    2 meses atrás

    Oeiras, Portugal Cisco Tempo inteiro

    About ThousandEyes (part of Cisco) The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud...

  • Technical Project Manager I ThousandEyes

    3 semanas atrás

    Oeiras, Lisboa, Portugal Cisco Tempo inteiro

    About ThousandEyesThousandEyes is a leading Internet and cloud intelligence platform that helps enterprises and service providers work together to identify problems before they impact revenue, damage brand reputation, or halt employee productivity.Job SummaryWe are seeking a highly skilled Technical Project Manager to join our ThousandEyes Business Unit...

  • Technical Project Manager I ThousandEyes

    3 semanas atrás

    Oeiras, Lisboa, Portugal Cisco Tempo inteiro

    About ThousandEyesThousandEyes is a leading Internet and cloud intelligence platform that delivers a collectively powered view of the Internet, cloud, and SaaS platforms. Our platform helps enterprises and service providers work together to identify problems before they impact revenue, damage brand reputation, or halt employee productivity.Project Manager...

  • Technical Project Manager I ThousandEyes.

    2 semanas atrás

    Oeiras, Portugal https:www.energyjobline.comsitemap.xml Tempo inteiro

    About ThousandEyes The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform...

  • Technical Project Manager I Thousandeyes

    5 meses atrás

    Oeiras, Portugal Cisco Systems Tempo inteiro

    **About ThousandEyes** The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform...

  • Technical Project Manager I ThousandEyes.

    5 meses atrás

    Oeiras, Portugal Cisco Tempo inteiro

    About ThousandEyes The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform...

  • Technical Account Manager Thousandeyes Portgual

    3 meses atrás

    Oeiras, Portugal Cisco Systems Tempo inteiro

    **About ThousandEyes (part of Cisco)** The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud...

  • Leader, Scale Specialists

    2 meses atrás

    Oeiras, Portugal Cisco Tempo inteiro

    Who We Are The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and...

  • Leader, Scale Specialists

    2 meses atrás

    Oeiras, Portugal Cisco Systems Tempo inteiro

    **Who We Are** **In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.** **What You’ll Do** As the Scale Customer Success Leader for EMEA, you will be tasked with...

  • Senior Technical Product Manager, Platform

    2 meses atrás

    Oeiras, Portugal Cisco Tempo inteiro

    Who We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has...

  • Solutions Engineer|ThousandEyes.

    Há 1 mês

    Oeiras, Portugal Cisco Tempo inteiro

    Who We Are Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose,...

  • Scale Specialist|ThousandEyes.

    4 semanas atrás

    Oeiras, Portugal Cisco Tempo inteiro

    Who We Are The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet...

  • Scale Specialist|ThousandEyes

    Há 7 dias

    Oeiras, Portugal Phiture Tempo inteiro

    Who We AreThe name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and...

  • Senior Technical Product Manager, Platform

    2 meses atrás

    Oeiras, Portugal Cisco Systems Tempo inteiro

    **Who We Are**: **The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a...

  • Scale Specialist Thousandeyes

    4 semanas atrás

    Oeiras, Portugal Cisco Systems Tempo inteiro

    **Who We Are** In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business. **What You’ll Do** As a Global Scale Specialist (GSS) you will showcase your “Customer...

  • Technical Project Lead

    Há 4 dias

    Oeiras, Lisboa, Portugal Cisco Tempo inteiro

    About CiscoCisco Systems has embarked on an exciting venture by establishing a new project management team. This initiative is a testament to our commitment to innovation and growth. As a Technical Project Manager, you will be at the forefront of this endeavor, overseeing the implementation of critical projects that drive our success.Key...

  • Senior Technical Product Manager, Platform

    3 semanas atrás

    Oeiras, Lisboa, Portugal Cisco Tempo inteiro

    About the RoleWe are seeking a Senior Technical Product Manager to join our platform team at Cisco ThousandEyes. As a key member of our team, you will be responsible for driving an API-first mentality across our product and engineering organization. Your mission will be to lead a charge towards an API-first mindset, helping our customers scale their use of...