Account Manager
6 meses atrás
**Who we are?**
Do we already have something for this? If not, suggestion:
Jimpisoft/Carpro is a global technology company, delivers comprehensive and reliable fleet management software for rental, leasing and mobility businesses worldwide. With a presence in over 90 countries, supporting market leaders such as Europcar, Enterprise and Volkswagen, Jimpisoft/Carpro has proven to be a world class technology partner for mobility fleet management.
Jimpisoft was recently acquired by a team of entrepreneurs, backed by an experienced pool of investors focused to scale the business over the coming years. The company has recently more than doubled in size, following the merger with CarPro Systems, a global competitor.
The Jimpisoft/Carpro team is now looking to invest in the business to develop a best-in-class scalable solution for the future of mobility, with the vision of being recognized as a vanguard for mobility solutions.
**Our Mission and Vision**
Jimpisoft/Carpro’s mission is to deliver the most comprehensive and reliable fleet management software for mobility businesses worldwide, empowering partners to respond rapidly to their market and customer needs.
Jimpisoft/Carpro’s vision is to be the global leader in mobility software, delivering best-practice technology that is recognized as a vanguard of mobility solutions.
**Your mission**
We are on the lookout for a dynamic and results-driven Account Manager to join our growing team. As the primary liaison between our company and our esteemed customers, you will play a pivotal role in nurturing relationships, addressing customer needs, and driving revenue growth.
You will be responsible to understand the challenges faced by our Carpro customers and use our product portfolio to understand how we can address their challenges or convey custom developments needs to the product team.
Reporting directly to our Global Commercial Director, you will have the unique opportunity to shape our customer engagement strategy. The position can be based in **Lisbon (Oeiras) or Dubai.**
**What will you be doing?**
- **Tier I Customer Periodical Meetings**:
- Act as the primary point of contact (outside of the technical support or finance related queries) for the management/board of Tier I customers, providing personalized attention and addressing any concerns or inquiries they may have,
- Coordinate and schedule regular meetings with the customers to nurture relationships, gather feedback and provide a 360º overview of their relationship with us, ensuring satisfaction,
- Prepare meeting agendas and materials in notes shared with the clients for follow-up,
- Gather information regarding the client's business strategy to understand where our product portfolio fits,
- Collect information for future product development,
- Put in place all these initiatives in a process-oriented manner that would allow scalability.
- **Manage Customer Requests**:
- Liaise between product and customers regarding specific development requests,
- Negotiate prices associated to these customer requests,
- Maintain accurate records of customer interactions and resolutions using CRM software,
- Provide timely updates and follow-up to customers regarding the status of their requests or issues,
- Collaborate with cross-functional teams to deliver on commitments made to the customers and ensure a seamless experience,
- **Manage Upsells**:
- Proactively identify opportunities for upselling or cross-selling additional products or services to existing customers based on their usage patterns, needs, and objectives,
- Develop targeted upselling strategies and campaigns,
- Track and report on upgrade metrics and success rates, identifying areas for improvement and optimization,
- Present upsell opportunities to customers in a consultative manner, highlighting the value and benefits of the proposed offerings,
- Negotiate terms and pricing as needed to secure upsell opportunities.
- **Manage Upgrades**:
- Proactively engage customers on the benefits and features of our newest SaaS product,
- Coordinate with relevant teams to facilitate the seamless implementation of upgrades,
- Negotiate terms, pricing, and contract renewals as needed to secure upsell opportunities.
**What we expect from you?**
- 3+ years of work experience in an **Account Manager role** at a **SaaS B2B company**,
- Strong interpersonal and communication skills, with the ability to build rapport and trust with customers,
- People-person who loves to collaborate in cross country & cross team projects,
- Willing to learn a business from the ground up and not be afraid to suggest and pitch new ideas,
- Strategic thinking and problem-solving abilities, with a focus on driving customer satisfaction and revenue growth.
- Great interpersonal & communication skills in **Arabic **and **English**,
- Being resourceful and gifted with great ownership while managing different deals,
- Proficiency in **CRM **software and **Jira/Confluence** woul
-
Owner Services Account Manager
6 meses atrás
Oeiras, Portugal NetJets Europe Tempo inteiro**Purpose of Position**: Interact with Owners concerning flight reservations, daily flight management and general enquiries, being the first point of contact between customers and NetJets, to provide customers with an uncompromisingly efficient, prompt, consultative and personalised interface, in order to deliver a unique experience and to continuously...
-
Key Account Manager
6 meses atrás
Oeiras, Portugal IQVIA Tempo inteiro**Key Account Manager - Team Expansion - Oncology Immunotherapy** As part of a European team build - including MSLs and Sales Representatives in multiple countries - IQVIA’s international talent acquisition team is now recruiting for 6 newly created Key Account Manager positions - namely Sweden, Denmark, Norway, Switzerland, Netherlands, and...
-
Owner Services Account Manager
6 meses atrás
Oeiras, Portugal NetJets Europe Tempo inteiro**Purpose of Position**: Interact with Owners concerning flight reservations, daily flight management and general enquiries, being the first point of contact between customers and NetJets, to provide customers with an uncompromisingly efficient, prompt, consultative and personalised interface, in order to deliver a unique experience and to continuously...
-
(Senior) Key Account Manager
8 meses atrás
Oeiras, Portugal IQVIA Tempo inteiroAre you passionate about building strong client relationships and driving business growth? Do you thrive in a dynamic environment where you can make a significant impact? Look no further! We’re seeking a Client Relationship Manager to join our team at IQVIA in the role of (Senior) Key Account Manager - Healthcare. **Your Role** As a **(Senior) Key...
-
Senior Key Account Manager
4 semanas atrás
Oeiras, Portugal PharmaPlanet Tempo inteiroSenior Key Account ManagerCaracterização do cliente: A Pharmaplanet é um laboratório farmacêutico, mas também uma empresa que presta serviços especializados em áreas científicas e comerciais. Procuramos um Senior Key Account Manager para integrar um projeto em parceria com uma empresa cliente multinacional da Indústria Farmacêutica, sediada na...
-
Gestor Comercial/key Account Manager
5 meses atrás
Oeiras, Portugal Huork.com Tempo inteiroGestor Comercial/Key Account Manager **Local**: Oeiras **Funções**: - Apresentação e promoção de soluções na área da cibersegurança distribuídas pela DigitalSkills, a potenciais clientes e revendedores; - Estruturação e implementação do modelo de vendas de cada solução; - Ajuda no estabelecimento de campanhas de marketing promocional das...
-
Virtual Partner Account Manager
6 meses atrás
Oeiras, Portugal Cisco Systems Tempo inteiro**Virtual Partner Account Manager - Managed Services - German Speaking** **What You'll Do** Interested in being challenged and appreciated while embarking in a dynamic career? In an environment where colleagues become friends, where managers actively coach and where creativity and ambition are valued? As Virtual Partner Account Manager (VPAM) for Managed...
-
Technical Account Manager Thousandeyes Portgual
4 meses atrás
Oeiras, Portugal Cisco Systems Tempo inteiro**About ThousandEyes (part of Cisco)** The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud...
-
Technical Account Manager I Thousandeyes
3 meses atrás
Oeiras, Portugal Cisco Systems Tempo inteiro**About ThousandEyes (part of Cisco)**: The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud...
-
Technical Account Manager I Thousandeyes
5 meses atrás
Oeiras, Portugal Cisco Systems Tempo inteiro**Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens** About ThousandEyes (part of Cisco) The name ThousandEyes was born from two big ideas: the power to see things not...
-
Sales Account Development Representative
6 meses atrás
Oeiras, Portugal Cisco Systems Tempo inteiro**Role: Sales Account Development Representative** **What You Will Find** **Interested in being challenged and appreciated while embarking in a dynamic career? We offer an environment where colleagues become friends, where managers actively mentor and where creativity and ambition are valued.** **You will discover a creative, flexible and award-winning...
-
Sales Account Development Representative
6 meses atrás
Oeiras, Portugal Cisco Systems Tempo inteiro**What You Will Find** Interested in being challenged and appreciated while embarking in a dynamic career? We offer an environment where colleagues become friends, where managers actively mentor and where creativity and ambition are valued. You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to...
-
Account Executive
Há 6 dias
Oeiras, Portugal Emotion Mobility Tempo inteiro**Company** We are a global technology company that has been delivering comprehensive and reliable fleet management software for rental, leasing and mobility businesses worldwide. More than 30 years working with rent-a-car businesses, assure you that we have extensive experience in this business, and that our software can be your business success key....
-
Customer Project Manager
6 meses atrás
Oeiras, Portugal Cisco Systems Tempo inteiroWhat You´ll Do: - Manage large/sophisticated customer facing projects or multiple projects, taking a delivery management role in an account or group of accounts. Creation of a project schedule and plan with financial, resource and material requirements. - Develop and present proposals and final agreements. Provide leadership to project staff including...
-
Customer Project Manager
6 meses atrás
Oeiras, Portugal Cisco Systems Tempo inteiroWhat You´ll Do: - Manage large/sophisticated customer facing projects or multiple projects or takes a business management role in an account or group of accounts. Creation of a project schedule and plan with financial, resource and material requirements. - Develops and presents proposals and final agreements. Provides leadership to project staff including...
-
Translation Project Manager
6 meses atrás
Oeiras, Portugal Acolad Tempo inteiro**Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external language experts.** **At Acolad, every position is key to our global growth: we know...
-
Translation Project Manager
6 meses atrás
Oeiras, Portugal Acolad Tempo inteiroPaço de Arcos, Lisbon, Portugal - Language Services - Full-time **Description**: **Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external...
-
eContent Production Manager
3 semanas atrás
Oeiras, Portugal Phiture Tempo inteiroAbout UsIntegrated Marketing Services (IMS) is an integral and vital part of Nestlé’s Integrated Business Services (IBS), delivering valued marketing services as a trusted partner to corporate teams, businesses, and markets through an internal team of +1000 global digital specialists who support the operationalization of our brands’ marketing strategy...
-
Contract Manager
5 meses atrás
Oeiras, Portugal Thales Tempo inteiroLocation: Paço de Arcos, Portugal In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's...
-
Field Marketing Manager Dach
2 meses atrás
Oeiras, Portugal Acolad Tempo inteiro**Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1.800 employees supported by a...