Technician Application Support
3 semanas atrás
We operate as a consulting service firm since 2013 and offer specialized consulting services to clients in the financial and information technology sectors.
We are currently looking for a
**Technician Application Support** to integrate one of your project teams in
**Lisbon**.
**Main Tasks**:
- Support the business in their IT needs and understand the business workflows and scenarios;
- Maintaining a proper coverage in their designated shift;
- Provide business, team members and other project/task partnering teams updates on the issue/task/project;
- Documenting and training other team members;
- Shadow other team members and seek to learn to improve day to day coverage of the platforms;
- Sharing knowledge within the team as well documenting the issues/incidents for better follow up;
- Improving day to day tasks by writing scripts and automate tasks that are procedure oriented;
- Contribute towards better post-release checkouts;
- Understand the underlying issue and the associated patch fix/release and identify systemic issue; and
- Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team.
**Technical Skills**:
- Practice in ITIL;
- RPA (Blue Prism preferable);
- B1 level of English (both written and spoken - mandatory);
- B1 level of French (this will be an appreciated plus).
**AskBlue | Business & Technology
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