Servicenow System Senior Administrator

4 meses atrás


Braga, Portugal Fujitsu Tempo inteiro

**Purpose**-
- Perform day to day support, administration and maintenance of the ServiceNow platform.
- Work directly with ServiceNow Admin Team to resolve support issues and fulfil their requests within ServiceNow.
- Manage a team of ServiceNow System Administrators

**Responsibilities**

ServiceNow System Senior Administrator will work with a team to manage the configuration, and maintenance of a ServiceNow system in a fast paced agile project environment.-
- LDAP/SSO related issue, integration related issues resolution
- Enable plugins (available or HI portal)
- Creation of transform maps if necessary. It may require to create this maps in order to transform the data.
- Modification of existing transform maps.
- Addition or modification of field maps. These are necessary to map the fields into TfSNow.
- Creation or modification of the simple transform map scripts. These scripts are important in order to transfer the data smoothly into TfSNow.
- Create/ Customization of SLAs
- Creating ServiceNow reports and dashboards
- Not frequent change, System properties
- Table archiving
- Coordination with Service Now vendor support for planned event, changes or activities carried out in Service Now datacentre
- Create Basic Service Catalog UI
- Promote Update set
- Service portal related issues
- Validation of ACL for troubleshooting, Workflow Troubleshooting
- Manage 3rd Level of support and escalations.

**Technical Skills**

Java, Java Script and DBMS concepts, ServiceNow ITSM modules, ServiceNow Platform and Cloud Infrastructure Concepts.

**Role Pre-Requisites**-
- Understand dependency between different ServiceNow platform and cloud components
- Should have ServiceNow data sets, transform maps, reporting experienceExposure on Agile/SCRUM methodology**Certifications**

ServiceNow System Administrator

ITIL Foundation



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