Recrutamos Customer Service Agent
6 meses atrás
A Interim Direct empresa de recursos humanos está recrutar para um cliente na área de Call-Center para a Povoa de Santa Iria.
função terá como principais responsabilidades: Efetuar o acompanhamento o acompanhamento dos serviços dos clientes.
As suas principais atividades são:
- Listar envios dos clientes
- Controlo regular do status dos envios
- Elaborar reporting regular
- Abrir processos de reclamações
- Efetuar contactos telefónicos proativos com os clientes
- Envio de bookings aos agentes para cargas de importação e folllow-up dos processos
- Receber ordens de carga
- Criação de reservas de exportação
- Efetuar contactos telefónicos proativos com os clientes
**Requisitos**:
Formação académica superior (valorizado) ; Valorizada formação académica superior nas áreas de comércio internacional, gestão, ciências empresariais ou áreas afins;
Experiência profissional 1 ano em funções similares;
Bons conhecimentos de inglês;
Bons conhecimentos de informática;
Capacidade de relacionamento;
Excelentes competências de comunicação.
**Oferecemos**:
- Contrato de trabalho;
- Vencimento compatível com a função.
**Tipo de oferta**: Período Integral
Horário de trabalho:
- Turno de 8 horas
Tipos de pagamento complementares:
- Adicional nocturno
- Hora extra
- Subsídio de Natal
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