Travel Specialist

Há 6 dias


Lisboa, Portugal Spot Group Tempo inteiro

**Requirements**:

- Communicate in English and Finnish over the telephone
- Customer consultation concerning program benefits and Cruise / Travel inquires
- Sell cruise and land-based travel products
- Provide excellent customer service
- Manage member information accurately in the company database
- Work diligently to meet monthly key performance indicator goals
- Handle all inbound calls within the agreed service levels.
- Meet & exceed all conversion/margin/volume targets for cruise.
- Achieve productive time target by working effectively.
- Proper documentation of all actions in the required systems.
- Identify the best margin opportunities on all calls, focusing on upgrade opportunities and selection of the most profitable sailings/suppliers.
- Maximize all opportunities by booking travel add on products with every reservation.
- Work closely with your supervisor/TL, finding ideas to increase overall margin/reservations.
- Provide customer service to existing bookings, changes, questions, cancellations, admin.
- Creating, tracking & following up on all leads.
- Actively outcall to all previously purchased package holder to redeem their packages.
- Ensure that bookings are completely in an accurate manner to eliminate any errors.

**Qualifications/Requirements of the Position**:

- Highly proficient in Finnish and English, both spoken and written
- Previous experience in a call center environment and in the travel industry highly preferred
- Passionate for travel
- Knowledge of travel industry
- Computer literate
- Flexibility with schedules
- To be flexible with working hours to ensure service levels are met.
- To be responsible & accountable for all.
- Create an exciting & highly competitive team environment that is driven by high achievement.

**Tipo de oferta**: Período Integral, Integral/Full-time

Salário: 1.200,00€ - 2.000,00€ por mês

**Benefícios**:

- Cartão/Ticket refeição
- Trabalho remoto

Horário de trabalho:

- Turno de 8 horas

Requisito de idioma flexível:

- Português Não Necessário



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