Travel Support Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Navan Group Tempo inteiro

About Navan

At Navan, our mission is to power in-person connections through relentless innovation. We help our travelers focus on being there, not getting there.

We're seeking a highly skilled Travel Support Specialist to join our quickly growing Travel Experience team. As an owner of customer satisfaction, your role will be responsible for directly supporting our users' travel needs.

You will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer-facing and internal platforms.

This is an exciting role where you will have a direct impact on our day-to-day operations, traveller experience and product development.

Key Responsibilities

  • Assist our travellers with best-in-class travel support through multiple contact channels: chat, call and email.
  • Maintain extensive supplier, destination and system knowledge.
  • Make quick and accurate analyses of customer needs, persona and level of urgency.
  • Provide accurate information for hotel, flight, car and rail bookings, as required.
  • Support users with self-service of the Navan platform and app where possible.
  • Respond to customers within SLA expectations and requirements.
  • Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
  • Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
  • Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.

Requirements

  • 3+ years of experience in TMC/BT Consultant Role covering all supplier products i.E air, rail and hotel.
  • 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level mandatory.
  • Fluency in English is mandatory.
  • IATA accreditation (WWAFT/WAII/BA2).
  • Customer Service experience within a contact center or customer-facing role.
  • Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce.
  • Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization.
  • Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
  • An empathetic disposition with the ability to maintain a professional attitude at all times.

Salary Range

$60,000 - $80,000 per year, depending on experience.



  • Lisboa, Lisboa, Portugal Navan Group Tempo inteiro

    About Navan Group:Navan Group is a pioneering company that powers in-person connections through relentless innovation. We enable our travelers to focus on being there, not getting there, and our Travel Experience team plays a central role in this mission.Job Summary:We are seeking an experienced Senior Travel Support Specialist to join our quickly growing...


  • Lisboa, Lisboa, Portugal Toptalent Tempo inteiro

    About the RoleWe are seeking a highly skilled Senior Travel Industry Support Specialist to join our team at Toptalent. In this role, you will be responsible for providing exceptional support to travelers, solving complex issues, and staying up-to-date with industry knowledge.


  • Lisboa, Lisboa, Portugal Jujur Tempo inteiro

    Role SummaryWe are seeking a highly skilled Global Travel Support Specialist to join our team at Jujur. This is a full-time remote position with a hybrid schedule for the first 6 weeks of training.Main Responsibilities:Assist travelers with best-in-class personalized supportSolve issues with any travel or tech-related help they may requireStay up to date...


  • Lisboa, Lisboa, Portugal Jayway Travel Inc. Tempo inteiro

    We are seeking a skilled Customer Support Specialist for European Travel to join our team at JayWay Travel Inc.About Us:JayWay Travel is a well-established boutique travel company that specializes in creating fully customized experiences for clients traveling throughout Europe. Since 2006, we have been arranging unique travel experiences and have been...


  • Lisboa, Lisboa, Portugal Jayway Travel Inc. Tempo inteiro

    Are you a passionate individual with excellent communication skills and a knack for customer service? We are seeking a Customer Experience Specialist to join our team at JayWay Travel Inc.About Us:At JayWay Travel, we specialize in creating customized travel experiences for our clients traveling throughout Europe. With over 15 years of experience, we have...

  • Digital Support Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Support Tempo inteiro

    Unlock a Better Quality of Life at WorkAbout MoveWORKMoveWORK provides cutting-edge solutions to improve work-life balance for occupants, customers, and service agents. Our innovative SaaS platform offers customizable mobile applications and premium services like user coaching, training, and technical support.Role OverviewWe are seeking an experienced...

  • Air Travel Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro

    We are seeking a highly skilled Air Travel Specialist to join our team at Head Hunt International in Brno, Czech Republic.This exciting opportunity is for an individual with fluent German and B2 level English language skills. As an Air Travel Specialist, you will play a crucial role in delivering exceptional customer service to clients worldwide.Key...


  • Lisboa, Lisboa, Portugal Astrea Recruitment Tempo inteiro

    Job DescriptionWe are seeking a highly skilled and motivated Business Travel Support Specialist with German to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.About the RoleIn this role, you will be communicating with business travel customers to discuss their...


  • Lisboa, Lisboa, Portugal Toptalent Tempo inteiro

    Role OverviewWe are seeking a highly skilled Customer Service Travel Specialist to join our team at Toptalent. This role will involve providing exceptional support to travelers, resolving issues and ensuring seamless experiences.


  • Lisboa, Lisboa, Portugal Transforma Travel Group Tempo inteiro

    Job DescriptionCompany Overview: At Transforma Travel Group, we are a leading youth travel company that creates culturally enriching, off-the-beaten-track, and educational adventures for travelers and students alike. Our mission is to expand minds through transformative travel experiences.Salary: Competitive salary, dependent on experience. The estimated...


  • Lisboa, Lisboa, Portugal Transforma Travel Group Tempo inteiro

    Transforma Travel Group**Company Overview**The Transforma Travel Group is a leading youth travel company that creates culturally enriching, off-the-beaten-track, and educational adventures for travellers and students alike.**Salary**We offer a competitive salary of €55,000 per year, depending on experience.**Job Description**We are seeking an Educational...


  • Lisboa, Lisboa, Portugal Jayway Travel Inc. Tempo inteiro

    We are seeking a highly skilled and experienced Customer Experience Associate to join our team at JayWay Travel Inc. in a unique opportunity to work with a rapidly growing boutique travel company specializing in creating fully customized experiences for clients traveling throughout Europe.As a Customer Experience Associate, you will play a key role in...


  • Lisboa, Lisboa, Portugal Transforma Travel Group Tempo inteiro

    The Transforma Travel Group is a renowned provider of educational tours for school and university students. We operate globally, focusing on delivering bespoke itineraries that meet prescribed learning outcomes and inspire the next generation of global citizens. Our mission is to expand minds through transformative travel experiences.The RoleWe are seeking...

  • Customer Support Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Bosch Tempo inteiro

    Job DescriptionAt Bosch, we are seeking a highly skilled Customer Support Specialist to join our team in the international travel industry. This role will be responsible for providing top-notch customer support and ensuring that our customers have an exceptional experience with our app and related software.Key Responsibilities:Provide prompt and professional...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    About the Role:As a Travel App Customer Advisor, you will play a crucial part in delivering exceptional customer experiences for our clients in the Travel & Tourism industry.Your Responsibilities:You will be working as a Customer Service Agent for a fast-growing Travel App, responsible for:Providing information, solutions, and advice to customers regarding...


  • Lisboa, Lisboa, Portugal Navan Group Tempo inteiro

    Company OverviewNavan Group is a dynamic organization committed to empowering in-person connections through innovative solutions. Our mission is to deliver exceptional travel experiences, and our rapidly growing Travel Experience team plays a pivotal role in achieving this goal.Job DescriptionWe are seeking a skilled Global Travel Experience Specialist to...


  • Lisboa, Lisboa, Portugal Jayway Travel Inc. Tempo inteiro

    Job Title: European Travel Experience CoordinatorSalary Range: $40,000 - $55,000 per yearAbout UsJayWay Travel Inc. is a well-established boutique travel company that specializes in creating fully customized experiences for clients traveling throughout Europe.We have been arranging unique travel experiences since 2006 and have been featured in publications...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About Agoda: A Leading Online Travel PlatformWe are a cutting-edge technology company that connects travelers with a global network of hotels, flights, and more. With over 7,100 employees representing 95+ nationalities in 27 markets, we foster a diverse work environment that encourages creativity, collaboration, and innovation.Our Purpose: Bridging the World...


  • Lisboa, Lisboa, Portugal Travel Shaper, Lda Tempo inteiro

    About the Role: We are seeking a highly organized and detail-oriented Data Entry Specialist to support the launch of our innovative Smart Travel App. As a key member of our team, you will be responsible for accurately loading and maintaining Hotel, Activities, and Transportation Contracts, as well as Special Offers and Product Proposals. Your strong...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    We are seeking a highly skilled Global Travel Experience Specialist to join our team in Lisbon. As a key member of our international team, you will be responsible for delivering exceptional customer experiences and ensuring the success of travelers' journeys.Your primary responsibilities will include:Providing expert guidance and support to customers through...