Technical Consultant Ii

3 semanas atrás

Lisboa, Portugal Sovos Compliance Tempo inteiro

**Build your future with Sovos.**

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges - we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we

**The Work You'll Do**:
The primary focus of this role is to provide technical expertise and support to the Sovos’s Professional Services Team and clients during the implementation of Sovos software products. This position plays a critical role in assisting both Solution Consultants and clients with tasks that require technical analysis, custom development and data analysis.
Key responsibilities include resolving complex client technical issues by leveraging deep product and technical knowledge, troubleshooting skills, and problem-solving abilities. Additionally, the Technical Consultant II will implement and develop custom components essential to each project, such as custom data mappings and PDF layouts.
This role also contributes to the smooth transition of client implementations from the project phase to production support, ensuring that all technical components of the solution are stable, aligned with client requirements, and configured according to Company best practices.
- More specifically, you will:_
- Provide expert technical support and troubleshooting for clients and internal teams, addressing complex issues using in-depth product knowledge and analytical skills.
- Diagnose and resolve connectivity issues between source systems (e.g., ERP, CRM, POS) and Sovos platforms, whether on-premises or cloud-based, ensuring seamless integration and data flow.
- Lead the implementation of technical components for client projects, including developing custom data mappings, configuring integrations, and designing custom layouts (e.g., PDF templates) tailored to client specifications.
- Conduct detailed data and integration analysis to support seamless data flows and system integration, ensuring compatibility with client environments and Sovos products.
- Collaborate closely with functional and technical teams to ensure alignment on project goals and deliverables, offering technical guidance and support as needed.
- Facilitate smooth client transitions from the implementation phase to production support, ensuring all technical components meet both client needs and Sovos standards for stability and performance.
- Create and maintain technical documentation, adhering to Sovos best practices, and contribute to the knowledge base for future projects and client support.
- Identify opportunities to enhance processes, tools, and technical solutions to improve client satisfaction and project efficiency.
- Ability to work on multiple, complex implementation projects concurrently.
- Maintain an elevated level of energy, enthusiasm, engagement, and commitment to action.
- Participate in project teams and product committees.
- Demonstrate a high degree of self-awareness and commitment to personal development and learning.

**What We Need From You**:

- Bachelor’s Degree in Technology field such as information systems, computer science, software engineering or related field.
- Superior communication skills, oral and written, in English.
- Comfortable working with Fortune 1000 companies.
- +2 years of experience with identifying, resolving, and implementing system modifications and enhancements.
- +2 years of experience in development using Microsoft C# language.
- +2 years of experience implementing integration through Rest API’s, SFTP. Experience with AS2 and AS4 is valued.
- Strong proficiency in XML and JSON.
- Experience reading, updating, or implementing XSLT transformations/mappings is strongly valued.
- Proven capabilities in the following skills:

- Troubleshooting & Analysis
- Critical Thinking & Problem Solving
- Technical Expertise - Specializing in connectivity and integration
- Collaboration & Teamwork
- Analytical Skills
- Time Management & Prioritization
- Interact effectively with teammates, colleagues, and clients
- Comprehend and communicate complex concepts
- Concentrate, analyze and resolve complex problems
- Leverage technology to fulfill work requirements

**What Does Sovos Offer You?**
- The tools to enhance your life - because we want you to enjoy your life outside of work_
- Health Insurance
- Life Insurance
- Personal

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