Technical Support Engineer Ii
Há 1 mês
LOCATION: Portugal (Remote)
DEPARTMENT:Technical Support
REPORTS TO:Manager, Technical Support II
WORKING HOURS: 14:00 PM to 23:00 PM
POSITION SUMMARY: We are seeking an experienced Technical Support Engineer to join our team. In this role, you will be responsible for providing 2nd-level support for Broadvoice's UCaaS solution and helping define the best support for our customers.
YOUR DAY-TO-DAY: Drive the resolution of requests escalated to Tier 2.Support the 1st and 2nd tiers with complex telephone and contact center issues.Support Engineering, Product, and Business teams in creating the best experience for our customers.Drive the improvement of documentation, processes, and training to enhance the overall Support team's performance.Proactively identify and resolve blockers that make Support and Delivery Teams less agile.Help drive automation initiatives to create/improve internal tools/solutions.WHAT YOU BRING TO THE TEAM: 3 or more years of relevant experience in 2nd line technical support in Telephony, preferably in Contact Center solutions.Ability to work independently on problem-solving.Passion to evolve in new areas of knowledge (CCaaS and UCaaS).Advanced Knowledge in Telephony, mainly SIP.Knowledge of WAN/LAN protocols (TCP,UDP).Experience in SQL, Postgres, or Redis.Solid understanding of APIs and front-end services.Cloud infrastructure knowledge, preferably in AWS.Solid Linux/Unix experience.Strong communication skills in Portuguese and English, both verbal and written.Team Player.Growth mentality.WHY BROADVOICE?At Broadvoice, we believe in more than just work. We're committed to creating an environment where you can grow, learn, and make an impact while enjoying a balanced and fulfilling life. At Broadvoice, you're not just joining a company, you're joining a place where our success is your success, and your potential has no limits.
Grow Your CareerWhether you're interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.
Enjoy FlexibilityWe know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.
Community & CultureBe part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.
Make an ImpactWith us, your ideas are heard and your work is meaningful. As a member of our team, you'll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice's future.
READY TO JOIN US?Are you ready to join a passionate and talented team to build the future of Broadvoice?
If you're a strategic thinker, a collaborative leader, and have a talent for driving impactful results, we'd love to meet you Apply now to become part of a forward-thinking company that's growing and empowering its people across all roles and departments.
#J-18808-Ljbffr
-
Technical Support Engineer Ii
Há 1 mês
Lisboa, Portugal Broadvoice Tempo inteiroLOCATION: Portugal (Remote)DEPARTMENT: Technical SupportREPORTS TO: Manager, Technical Support IIWORKING HOURS: 14:00 PM to 23:00 PMPOSITION SUMMARY:We are seeking an experienced Technical Support Engineer to join our team. In this role, you will be responsible for providing 2nd-level support for Broadvoice's UCaaS solution and helping define the best...
-
Technical Support Ii
5 meses atrás
Lisboa, Portugal Broadvoice Tempo inteiro**LOCATION**:Remote, in Portugal **DEPARTMENT**:Technical Support II **REPORTS TO**:Coordinator, Technical Support ***: Broadvoice is looking for an experienced Technical Support II to join our growing team. **YOUR DAY-TO-DAY**: - Manage incidents and service requests related to data systems implemented by GoContact solutions. - Support Technical...
-
Technical Support Specialist Ii
7 meses atrás
Lisboa, Portugal PagerDuty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! **Technical Support Specialist II - Job Description** PagerDuty is looking for Technical Support professionals with 2 to 5...
-
Technical Support Specialist Ii
7 meses atrás
Lisboa, Portugal PagerDuty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! **Technical Support Specialist II - Job Description** PagerDuty is looking for Technical Support professionals with 2 to 5...
-
Technical Consultant Ii
2 meses atrás
Lisboa, Portugal Buscojobs Portugal Tempo inteiro.Build your future with Sovos.If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.At Sovos, we're dedicated to more than just...
-
Technical Consultant Ii
2 meses atrás
Lisboa, Portugal Sovos Compliance Tempo inteiro**Build your future with Sovos.** If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than...
-
Technical Support Specialist for Smart Lighting Devices
4 semanas atrás
Lisboa, Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiroAre you passionate about technology and problem-solving? Do you have excellent communication skills in English and Dutch?We are seeking a skilled Technical Support Specialist to join our team at Randstad II - Prestação de Serviços, Limitada. As a key member of our customer support team, you will provide technical assistance and feedback to users of one of...
-
Polish Speaking Technical Support Engineer
2 meses atrás
Lisboa, Portugal Recruitment Direct Tempo inteiroPolish Speaking Technical Support Engineer Lisbon, Portugal Salary Options: Option 1: €1300 gross/month with free accommodation (private room in a shared apartment). Option 2: €1417 gross/month without accommodation. Job Overview: Are you passionate about solving complex technical problems and helping customers achieve satisfaction? Join one of the...
-
Polish Speaking Technical Support Engineer
2 meses atrás
Lisboa, Portugal Recruitment Direct Tempo inteiroPolish Speaking Technical Support EngineerLisbon, PortugalSalary Options:Option 1: €1300 gross/month with free accommodation (private room in a shared apartment).Option 2: €1417 gross/month without accommodation.Job Overview:Are you passionate about solving complex technical problems and helping customers achieve satisfaction? Join one of the world's...
-
Technical Support Engineer
1 semana atrás
Lisboa, Portugal Mootiva Tempo inteiroLocation:Oeiras, Lisbon, PortugalType:Full-TimeAs aTechnical Support Engineer, you will play a key role in ensuring the smooth operation and maintenance of tolling systems by delivering advanced technical support and collaborating with cross-functional teams.Your Responsibilities Will Include: Advanced Troubleshooting:Diagnose and resolve complex technical...
-
Technical Support Engineer
4 semanas atrás
Lisboa, Portugal Mootiva Tempo inteiroLocation: Oeiras, Lisbon, Portugal Type: Full-Time As a Technical Support Engineer , you will play a key role in ensuring the smooth operation and maintenance of tolling systems by delivering advanced technical support and collaborating with cross-functional teams.Your Responsibilities Will Include: Advanced Troubleshooting: Diagnose and resolve...
-
Technical Support Engineer for Digital Solutions
3 semanas atrás
Lisboa, Lisboa, Portugal Ci&T Software S.A. Tempo inteiroCompany Overview: CI&T is a global technology and innovation leader, helping large companies navigate changes in technology and business. With 30 years of experience, 6,000 workers, offices in 10 countries, and talents across 5 continents, we operate in the fields of design, strategy, and engineering for global brands.Job Description: We are seeking an...
-
Software Engineer Ii
3 meses atrás
Lisboa, Portugal Entrust Corporation Tempo inteiroSoftware Engineer II - MLSoftware Engineer II - MLRemote Type: Hybrid or Remote EligibleLocations: Portugal - Lisbon, Germany - Field (Onfido), United Kingdom - Field (Onfido), France - Field (Onfido), France - Paris (Onfido)Time Type: Full timePosted On: 21 Days AgoJob Requisition ID: R003119Career Growth, Flexibility and Collaboration! Entrust is an...
-
Expert Technical Consultant II
Há 1 mês
Lisboa, Lisboa, Portugal Sovos Compliance Tempo inteiroCompany OverviewSovos Compliance is a global leader in tax compliance and trust solutions. With over 100,000 customers across 100+ countries, including half the Fortune 500, we provide always-on compliance capabilities to navigate an increasingly regulated world.About This RoleWe are seeking a highly skilled Technical Consultant II to join our Professional...
-
Technical Support Engineer
3 semanas atrás
Lisboa, Lisboa, Portugal Aitopics Tempo inteiroAitopics seeks a Technical Support Engineer to empower customers with exceptional technical support experiences. As part of the Customer Experience & Success (CE&S) organization, you will be responsible for providing outstanding technical support to business customers worldwide.As a Technical Support Engineer at Aitopics, your day-to-day job will involve...
-
Technical Support Rep, Intermediate
Há 4 dias
Lisboa, Portugal N-able Tempo inteiroOverview: N-able is seeking a Technical Support Engineer in Lisbon to come join us on our exciting journey of growth! Our company creates and sells powerful and affordable software to enable the digital evolution of small and medium size businesses. As a company, we believe that capable and confident people are key to driving results. As we continue to grow...
-
Technical Consultant Ii
2 meses atrás
Lisboa, Portugal Buscojobs Portugal Tempo inteiroBuild your future with Sovos.If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.At Sovos, we're dedicated to more than just...
-
Technical Support Engineer
2 meses atrás
Lisboa, Portugal Kwan Tempo inteiroAt KWAN, we don't just offer jobs - we provide platforms for Building a Bright Future. We work with a wide range of technologies, and can align your unique skills, passions, and professional background to place you in a project that matters. Growth is very important in KWAN, and we will guide you throughout your career journey, with an entire team of...
-
Technical Support Specialist in Lisbon
3 semanas atrás
Lisboa, Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiroAre you fluent in Italian and looking for a new challenge in the telecommunications industry?We have an exciting opportunity for a customer-focused professional to join our team in Lisbon.About the Role:As a Technical Support Specialist, you will be responsible for managing telephone contacts with customers, providing technical support, and ensuring customer...
-
Lisboa, Lisboa, Portugal Tripadvisor Tempo inteiroAbout the RoleWe are seeking a skilled Data Engineer II to join our team at Viator, a leading travel experiences marketplace and a Tripadvisor company. As a key member of our Internal Systems pillar, you will play a crucial role in transforming how we harness data to drive innovation and growth.