Technical Support Engineer for Digital Solutions

3 semanas atrás


Lisboa, Lisboa, Portugal Ci&T Software S.A. Tempo inteiro

Company Overview: CI&T is a global technology and innovation leader, helping large companies navigate changes in technology and business. With 30 years of experience, 6,000 workers, offices in 10 countries, and talents across 5 continents, we operate in the fields of design, strategy, and engineering for global brands.

Job Description: We are seeking an experienced Technical Support Engineer with a background in Fullstack Development, specifically in Node.Js and React. In this role, you will provide technical support and troubleshooting for our web applications while ensuring seamless user experiences.

Key Responsibilities:

  • Provide Level 3 support for web applications built with React and Node.Js, addressing complex technical issues and resolving them efficiently.
  • Collaborate with the development team to understand application architecture and functionality, facilitating effective troubleshooting and problem resolution.
  • Identify and analyze technical challenges reported by users and stakeholders, implementing effective solutions.
  • Collaborate with QAs to ensure issues are documented and tracked, and participate in root cause analysis for recurring problems.
  • Stay up-to-date with the latest trends in web development and support best practices, applying this knowledge to enhance our support capabilities and technology stack.

Qualifications and Skills: Proven experience as a Technical Support Engineer or similar role, with expertise in React, Node.Js, and Typescript. Strong debugging and problem-solving skills, with the ability to analyze and resolve technical issues effectively. Excellent communication and interpersonal skills, capable of conveying technical information to non-technical stakeholders.

Salary: Estimated annual salary: $80,000 - $110,000 based on location and industry standards.



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