IT Customer Success Specialist

6 meses atrás


Vila Real, Portugal Pessoas e sistemas Tempo inteiro

Pessoas e Sistemas is a management and human resources consulting company, whose main functions are consultancy, assessment and performance, recruitment and selection, and outsourcing. We are looking for:

- **
AI Customer Success Specialist (M/F)**

**Profile**:
Bachelor´s degree in Business, IT or related field;
At least 4 years of experience in technical roles related to customer service innovation;
Proficiency in working with APIs integration (REST, SOAP), understanding of SQL queries and database management;
Experience in Microsoft Power Apps, AI models and deep understanding of AI Tools;
Strong capacity for problem-solving and innovation;
Good communication skills.

**Responsibilities**:
Identify and implement appropriate technologies to meet operational and customer needs, with a focus on improving customer experience through LiveChat, WhatsApp Bussiness, and chatbot automation;
Design, implement, and test new processes or technology solutions that have an impact on improving customer service;
Analyzing customer data, integrating various software solutions, and enhancing system functionalities;
Actively implement automation solutions, ensuring high accuracy and swift responsiveness in customer service operations;
Continuously monitor and analyze various facets of the call center, as well as, relevant departments and operations, along with customer feedback, to identify areas for improvement.

**Localização: Distrito: Vila Real, Concelho: Vila Real



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