IT Customer Success Specialist
6 meses atrás
Pessoas e Sistemas is a management and human resources consulting company, whose main functions are consultancy, assessment and performance, recruitment and selection, and outsourcing. We are looking for:
- **
AI Customer Success Specialist (M/F)**
**Profile**:
Bachelor´s degree in Business, IT or related field;
At least 4 years of experience in technical roles related to customer service innovation;
Proficiency in working with APIs integration (REST, SOAP), understanding of SQL queries and database management;
Experience in Microsoft Power Apps, AI models and deep understanding of AI Tools;
Strong capacity for problem-solving and innovation;
Good communication skills.
**Responsibilities**:
Identify and implement appropriate technologies to meet operational and customer needs, with a focus on improving customer experience through LiveChat, WhatsApp Bussiness, and chatbot automation;
Design, implement, and test new processes or technology solutions that have an impact on improving customer service;
Analyzing customer data, integrating various software solutions, and enhancing system functionalities;
Actively implement automation solutions, ensuring high accuracy and swift responsiveness in customer service operations;
Continuously monitor and analyze various facets of the call center, as well as, relevant departments and operations, along with customer feedback, to identify areas for improvement.
**Localização: Distrito: Vila Real, Concelho: Vila Real
-
Vila Real, Vila Real, Portugal Phiture Tempo inteiroAbout The RoleThe Senior Customer Experience Innovation Specialist at Phiture is a hands-on, technology-driven innovator dedicated to elevating customer experiences through the implementation, testing, and validation of advanced technical solutions. This role involves leveraging LiveChat, WhatsApp Business, chatbot automation, and utilizing strong expertise...
-
Customer Success
4 meses atrás
Vila Nova de Famalicão, Portugal Skoiy Tempo inteiro_**Skoiy**_ _é um conjunto de plataformas de media segmentado em 4 áreas: arquivo e catalogação, distribuição de media, monetização e soluções OTT premium._ - Com sede em _**Vila Nova de Famalicão (Braga)**_, a Skoiy é uma solução desenvolvida _**100% in house**_ _pela nossa equipa de engenheiros experientes e UI/UX designers, utilizada pelos...
-
Social Media Customer Service Specialist or Content Moderator
3 semanas atrás
Vila Real, Vila Real, Portugal Photocentric Tempo inteiroCompany Overview: Are you interested in shaping the digital landscape and fostering positive connections? Our dynamic and international team is looking for a Customer Service Specialist or Content Moderator to join our leading social media platform.Salary: Estimated salary range: €30,000 - €50,000 per annum, depending on experience.Job Description: As a...
-
Vila Real, Vila Real, Portugal Cross Border Talents Tempo inteiroWe are looking for a talented and customer-centric Customer Support Specialist to join our dynamic team at Cross Border Talents.Estimated Salary: €30,000 - €40,000 per yearJob Description:As a key member of our team, you will be responsible for delivering exceptional customer support to clients across multiple channels, including phone, live chat, email,...
-
Customer Experience Innovator
3 semanas atrás
Vila Real, Vila Real, Portugal Phiture Tempo inteiro**About the Role**The Customer Experience Innovator at Goldenergy is a hands-on, technology-driven professional dedicated to elevating customer experiences through the implementation, testing, and validation of advanced technical solutions.This role involves leveraging LiveChat, WhatsApp Business, chatbot automation, and utilizing strong expertise in API...
-
Vila Real, Vila Real, Portugal Rigor – Consultoria E Gestão, S.A. Tempo inteiroAs a Technical Specialist, you will collaborate with our team to drive innovative solutions and deliver exceptional results. With a focus on high-tech opportunities, you will be responsible for strategic planning and execution to meet business objectives.Main Responsibilities:Develop and implement technical strategies to drive business growthCollaborate with...
-
Vila Real, Vila Real, Portugal Phiture Tempo inteiroAbout the Role:As a Strategic Customer Experience Innovator at Phiture, you will play a pivotal role in driving business growth through technology-driven solutions. This position requires hands-on expertise in implementing and testing advanced technical solutions to elevate customer experiences.Your Responsibilities:* Identify and leverage cutting-edge...
-
Customer Service Innovator
4 semanas atrás
Vila Real, Vila Real, Portugal Phiture Tempo inteiroAbout PhiturePhiture is a technology-driven company dedicated to enhancing customer experiences through the implementation of advanced technical solutions.Job SummaryWe are seeking a highly skilled Customer Service Innovator to join our team. This role involves leveraging LiveChat, WhatsApp Business, and chatbot automation to improve customer service...
-
Strategic Customer Experience Innovator
4 semanas atrás
Vila Real, Vila Real, Portugal Buscojobs Portugal Tempo inteiroThe Product Owner at Goldenergy is a dedicated professional focused on delivering exceptional customer experiences through the implementation, testing, and validation of cutting-edge technical solutions. This role involves leveraging innovative technologies such as LiveChat, WhatsApp Business, chatbot automation, and strong expertise in API design,...
-
Vila Real, Vila Real, Portugal Iberdrola Energie Deutschland Gmbh Tempo inteiroIberdrola Energie Deutschland Gmbh is a global leader in the energy sector, renowned for its commitment to sustainable energy models. Our team strives to provide cutting-edge products and services that cater to the needs of our customers.We are seeking an Industrial Mechanical Maintenance Operations Specialist to join our team. This role will involve...
-
Technical Innovation Lead
4 semanas atrás
Vila Real, Vila Real, Portugal Phiture Tempo inteiroAbout the Role The Technical Innovation Lead for Customer Service Enhancement at Phiture is a strategic and hands-on professional who drives the implementation, testing, and validation of cutting-edge technical solutions to elevate customer experiences. This role involves leveraging advanced technologies such as LiveChat, WhatsApp Business, chatbot...
-
Customer Service Specialist
6 meses atrás
Vila Real, Portugal HAYS Tempo inteiroExperiência anterior em Customer Service | Vila Real | Disponibilidade Imediata A sua nova função Tarefas core do serviço de atendimento ao cliente Inbound e Escrito; Tarefas no âmbito do apoio ao cliente. O que necessita para ser bem sucedido Formação em Comunicação, Marketing ou áreas relacionadas (preferencial); Capacidade de...
-
Customer Service Specialist
6 meses atrás
Vila Real, Portugal HAYS Tempo inteiroExperiência anterior em Customer Service | Vila Real | Disponibilidade Imediata A empresa onde vai trabalhar A sua nova função Tarefas core do serviço de atendimento ao cliente Inbound e Escrito; Tarefas no âmbito do apoio ao cliente. O que necessita para ser bem sucedido Formação em Comunicação, Marketing ou áreas relacionadas (preferencial);...
-
Customer Service Specialist
7 meses atrás
Vila Real, Portugal HAYS Tempo inteiroExperiência anterior em Customer Service | Vila Real | Disponibilidade Imediata A empresa onde vai trabalhar A sua nova função Tarefas core do serviço de atendimento ao cliente Inbound e Escrito; Tarefas no âmbito do apoio ao cliente. O que necessita para ser bem sucedido Formação em Comunicação, Marketing ou áreas relacionadas...
-
Costumer Service Specialist
6 meses atrás
Vila Nova de Gaia, Portugal Redstar Fashions Tempo inteiro**Title**: Customer Service Specialist The Customer Service Specialist will be responsible for handling customer inquiries, resolving issues, and providing exceptional service. This role requires excellent communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment. **Key Responsibilities**: 2. **Problem...
-
Spanish-speaking Customer Success Representative
4 semanas atrás
Vila Nova de Gaia, Portugal Cross Border Talents Tempo inteiroAre you a Spanish speaker based in Portugal, ready to launch your career in a fast-paced, international team? Join us in Lisbon as a Customer Support Associate, where you'll help advertisers achieve success on a leading global platform. This entry-level role is designed for individuals eager to grow, with full training provided to set you up for success. If...
-
Customer Support
7 meses atrás
Vila Nova de Famalicão, Portugal Transcom Portugal Tempo inteiroDu sprichst deutsch und möchtest Dein Supertalent zeigen? Das ist die richtige Arbeit für dich! **What is in it for you?** - attractive salary - paid education and care for each individual - we make sure that you start work more ready than ever! - full-time employment contract - vacation and holiday bonuses - we want to say thank you on the happiest...
-
Indirect Purchasing Specialist
4 semanas atrás
Vila Real, Vila Real, Portugal Bosch Group Tempo inteiroAt the Bosch Group, we're shaping the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. As an Indirect Purchasing Specialist in our Professional Services area, you'll play a key role in managing indirect purchasing activities across assigned countries.Company OverviewBosch is a leading global supplier...
-
Strategic Procurement Specialist
4 semanas atrás
Vila Real, Vila Real, Portugal Continental Tempo inteiroJob OverviewWe are seeking an experienced Strategic Procurement Specialist to join our team at Continental. In this role, you will be responsible for managing the procurement process for various commodities.About UsContinental is a leading automotive supplier with a global presence. Our company culture values innovation, teamwork, and customer...
-
Senior Python Developer
4 semanas atrás
Vila Real, Portugal Buscojobs Portugal Tempo inteiroSenior Python DeveloperThere's no secret to being number one; it takes a willingness to improve and determination to pursue it. At GRiT, it's all about the journey to get there. We believe talent and intelligence are important, yet passion and perseverance are the key to achieving any goal.We are Tech Passionate People with a Purpose, delivering solutions...