Customer Support Specialist for German-Speaking Clients

1 dia atrás


Vila Real, Vila Real, Portugal Cross Border Talents Tempo inteiro

We are looking for a talented and customer-centric Customer Support Specialist to join our dynamic team at Cross Border Talents.

Estimated Salary: €30,000 - €40,000 per year

Job Description:

As a key member of our team, you will be responsible for delivering exceptional customer support to clients across multiple channels, including phone, live chat, email, and social media.

You will assist with account setup, verification, login issues, financial queries, and technical challenges, acting as a reliable advisor, especially to clients in the sports industry.

Key Responsibilities:

  • Provide outstanding support through various communication channels
  • Assist with account-related inquiries and technical challenges
  • Build strong relationships with clients through effective communication
  • Ensure high service standards aligned with company policies
  • Recommend enhancements for processes and services

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Portuguese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Benefits:

  • Attractive salary: Competitive compensation that values your skills
  • Performance bonus: Earn bonuses based on your contributions
  • Meal allowance: Coverage for workday meals
  • Transportation support: Assistance with commuting expenses
  • Health & life insurance: Comprehensive care for your well-being

Join us and take your career to the next level by applying today



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