IT Operations Tarnsformation Officer

3 semanas atrás

Lisboa, Portugal Emprego PT Tempo inteiro

**Job Description** IT Operations Tarnsformation Officer

Position Description

CGI is looking for a IT Operations Tarnsformation Officer to join our team.

Your future duties and responsibilities

Support the deployment of global initiatives linked with processes standardization, acting as SPOC towards the Initiatives owners, and as facilitator, reporter and advisor to the Products

Represent the specifics, constraints and requirements of Products during the design of the processes

Main Streams:

- Processes Improvement & Standardization
- SM/SO roles definition
- Incident Mgmt Severity/Priority alignment
- QoS Dashboard
- IPC Process Standardization
- Continuous Improvement
- Ticketing Tool Deployment

Main tasks and responsibilities:

- Follow up closely all topics related with the different ongoing streams
- Attend meetings with different stakeholders and be able to filter relevant messages, identify potential issues and when appropriate provide status and progress report
- Prepare all different support materials, such as presentations or exec summary
- Work in parallel in different topics while being able to keep a "birds-eye-view"
- Facilitate meetings and promote progress / ongoing actions
- Problem solving
- Delivery coordination.
- Stakeholder management.
- Distributed teams' coordination.

Required qualifications to be successful in this role

Professional And Technical Skills:

- Excellent Communication skills;
- Ability to work in complex environments (multi-cultural/multi-country/geographically distributed team);
- Ability to work under pressure, with sense of responsibility and accountability for decisions taken;
- Ability to anticipate issues and react promptly
- Ability to work effectively with business partners, challenging where appropriate to give the best solution/results;
- Ambition to manage large stakeholders pool.

Experience Required:

- Degree in a relevant area, such as, Computer Science or similar Education.
- Previous experience in the design or implementation of global processes (participation)

**Language**:

- English: Independent user (B1 in Common European Framework of Reference for Languages)

Other:

- Availability to travel and to be relocated for short periods in other European countries.

**Insights you can act on**

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today-one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI-where your ideas and actions make a difference.

**Skills**
- Incident Management
- Problem Solving/DecisionMaking

**Reference** 1027226 Click here to apply

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