B2c Customer Support for Online Video Streaming

2 semanas atrás

Lisboa, Portugal Cognizant Tempo inteiro

Embrace the future
- Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services
- **the best-loved video streaming website in the world.**
- You will be part of a
**multicultural team based in Lisbon**, where you will provide
**outstanding multi-channel support** to users of the service.

You can see the details below and we would be happy to address any questions you might have.

You will be dealing with Creators that generate revenue to our client’s platform and that receive revenue from the plaform, identifying their problems, and assisting them so that those problems are fixed asap.

Good customer support skills and experience are of utmost importance to be successful.

**REQUIREMENTS**- At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environmentExcellent native level written and spoken communication skills in the language of support-
- Demonstrated ability to satisfy customer needs (good understanding and active listening capabilities, knows how to probe to get relevant information)-
- Ability to handle difficult situations.Openness to work flexible hours as required (may include evenings, weekends and/or holidays)/Shifts: 8AM to 8PM / Monday to Sunday**RESPONSIBILITIES**
- You will be dealing with Creators that generate revenue to our client’s platform and that receive revenue from the platform, identifying their problems, and assisting them so that those problems are fixed asap.
- Good customer support skills and experience are of utmost importance to be successful.

**OUR OFFER**
- ?Competitive Base Salary

?Language Premium

?Transportation allowance

?Yearly performance bonus: 5% of annual base salary (paid in March)

?Meal allowance

?Relocation when it is applicable

?One year Full time Contract, with 30 days of probation

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:May 05 2023

**About Cognizant

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