Salesforce Administrator Support

4 semanas atrás

Lisboa, Portugal Merkle DACH Tempo inteiro

Company Description
**We Dream. We Do. We Deliver.**

**As a full-service, data-driven customer experience transformation, **we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.

**Our 1200+ digital enthusiasts **are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global **Merkle** brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.

**Job Description**:

- Work through an operational ticketing system, troubleshoot issues and handle requests including managing a diverse range of users, profiles, roles & permission sets;
- Create or help users to create reports & dashboards in salesforce to meet the operational requirements;
- Complete regular internal system audits and prepare for upgrades;
- Delivers training and participates in knowledge sharing;
- Write quality code to fit unique customer needs and configurations;
- Install & setup Salesforce managed apps (CTI, Appbot, survey apps & others);
- Participate in communications with partners and clients, when needed.

**Qualifications**:

- Salesforce Admin certified;
- Sales Cloud, Service Cloud knowledge;
- Ability to design and implement new processes and facilitate user adoption;
- Strong understanding of the platform, with the ability to understand business needs and configure them in salesforce via workflows, validation rules, triggers, process builder, flows, etc.
- Strong data management abilities;
- Understand and articulate complex requirements;
- Experience with e-commerce/classifieds platforms is a plus;
- Previous experience working in a SCRUM or agile environment preferred;
- Knowlodge in development is a plus.
- Experience as customer support
- Excellent communication and problem-solving skills
- Multitasking skills

Additional Information
**Benefits and perks**:

- Cutting Edge Technology & Latest IT tools
- Software-house environment
- Agile and Flexible working hours
- Digital nomad policy
- Focus on career development
- Health insurance (also included for the household)
- Mental health support
- Volunteering experiences and sustainable mindset
- 25 vacation days + 3 wellness days per year
- Beers (after 6pm), foosball, and ping-pong #workhardplayhard
- Free breakfast every second Monday of the month
- Employee discounts
- Team & Company events

**Inclusion & Diversity**
- We value the strength diversity brings to our business and are working hard to build a more inclusive workplace through partnerships with Stonewall, Business Disability Forum and Business in the Community’s race and gender equality campaigns. We are happy to discuss all flexible and agile approaches to working for all our roles - we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly._
- If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you._

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