Itinerary & Port Operation Manager (M/F)
5 meses atrás
**Company Description**
Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.
At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.
If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World Come join us
**Job Description** Itinerary Planning**
- Plan worldwide deployment for multiple cruise brands and charter clients in conjunction with senior management and ownership.
- Optimize all itineraries for speed, fuel consumption, port rotations, logistics, potential tax exemptions and port costs.
- Constantly make changes, updates and re-deployments based on several factors (Berth availability, health & Safety requirements)
- Monitor competition and ensure adequate product/price positioning.
- Liaising with Charter Clients, Heads of Sales, Marketing & Commercial before each planning season to identify the Company’s itinerary requirements and then develop an itinerary strategy.
- Planning the annual calendar of cruises for the fleet
- Analysis of various statistics including Market trends and financial and sales performance.
- Continually researching new cruise ideas and regions
- Analyzing destination performance statistics and charter feedback to determine guest satisfaction and destination suitability for developing future cruises.
- Researching new destinations and areas for scenic cruising.
- Conduct port inspections to determine adequacy of port and berthing facilities, to evaluate safety and accessibility for the vessels and guests.
- Understanding navigational charts and using ECDIS software to check distances, predict tides and potential weather patterns.
- Ensuring the cruise concepts are understood and delivered through effective communication internally and externally.
**Port Operations**
- Annual budget planning and monitoring
- Establish and appoint port agency partners globally and build report, trust and excellent partnerships.
- Create and update PDA templates as well as vessel specifics, pilot cards and side profiles (shell door maps)
- Prior to the first seasonal call, forward billing instructions and re-appointments to the agencies.
- Present partnering recommendations to the CEO.
- Remain in constant communication with local partners regarding port bookings, pda updates, clearance procedures, port requirements & COVID Protocols.
- Influence the booking of the port calls and berth allocations to ensure they align with the intended cruise concept and proximity to the old town (if applicable).
- Main point of contact with the vessel & agent
- Continually build and develop relationships by scheduling monthly calls to discuss corporate and vessel updates.
- Port Cost MXP module to be used for settlements and potential budgeting.
- Receive and file updated PDA estimates as well as FDA and invoices from agencies
- Forward invoices to “Ports” distribution group
- Forward any port pricing changes to Paulo and Raul
- Follow-up payments with accounts payable.
- Coordinate pre-funding of port costs as needed (depends on destination and agency)
- Coordinate any special deliveries with the agency
- Coordinate any special requests from operations, human resources or technical department.
- Coordinate any special pilotage with the agents
- Coordinate any special permits with the local agents
**Qualifications**
- Nautical college or International Shipping Management Bachelor
- Knowledge in Port vetting
- Extensive experience in using ECDIS software
- Minimum 5-year work experience in the port, destination, or itinerary planning
- Experience in Expedition cruise market would be an advantage
- Experience and confident working with diverse teams with a keen drive to deliver excellent results
- Confident with Microsoft Office programs
- Can solve problems independently
- Agility to adapt to various strategic priorities/ whilst delivering day to day operational logistics
- Excellent communication skills, both verbal and written in English is required for this role
- Knowledge
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