Helpdesk Manager Permanent Contract

3 semanas atrás


Lisboa, Portugal Eiquem Tempo inteiro

**La mission**:
Over the years, Rise Up expanded its footprint in the UK and Europe: France, Luxembourg, Belgium, The Netherlands, Germany, etc.

That means we’re looking for talented people with diverse skills and backgrounds to add to our rapidly growing team In this context, we are currently looking for a **Lead Helpdesk** to join our** Lisbon** office.

You will report directly to the Head of Technical Services, and lead a team of 3 people. As a helpdesk manager, you will be responsible for the respect of our SLA, guarantee a **high level of client satisfaction** and drive the helpdesk agents to fulfill their missions.

**Your main missions will be the following**:

- Day to day **senior support** with **complex requests**:

- Accurate **technical analysis of tickets** prior to dispatch them to the run team in order to accelerate their fix and avoid delayed tickets
- Engage and mobilize the run team to have the **maximum impact on client satisfaction**:

- **Follow bug fixing** and test them to contribute to **the quality of our delivery**:

- Update and maintain our ticketing tool and knowledge base
- Improve helpdesk knowledge by **explaining the incidents **and give them technical insight that they will be **able to reuse for future incidents**:

- **Communicate **the adequate **KPIs internally and externally** to promote the activities

**Why to join us?**
- **Fast growing **company with career **opportunities**:

- **Pleasant work environment **with an incredible team and great office
- Health insurance (for the employee and their immediate family members)
- Food allowance of €7.63 per day
- 25 days of vacation (by law 22)

**Your profile**:

- You have a **technical background**, with some experience in IT development (coding). Ideally, you also have some experience in **management and team leadership**:

- Good knowledge of **PHP **and **JavaScript**:

- You are able to **communicate with clients** in order to truly comprehend their **issues** and give them **direct feedback**. You are able to make things easily comprehensible for non-technical people
- Excellent knowledge in **SaaS solutions**, able to make the **difference** between a **bug and feature**:

- You are native or bilingual (spoken and written) in **French** and are fluent in **English**:

- You have strong analytical skills and you like solving complex problems

**Nice to have**:

- Good level of Portuguese
- Master’s degree or degree in Computer Science

**Entreprise**:
**Rise Up **offers a **SaaS professional training software solution **that delivers a personalized learning experience for all stakeholders: trainers, administrators and learners. A pioneer in Blended Learning and founded in 2014 by two brothers who saw a great opportunity and acted quickly to seize it, Rise Up is now growing rapidly in Europe.

The scale-up has over **130 employees** and serves more than** 5 million active learners in 73 countries. **Rise Up partners over **500 customers**, including Axa, Schneider Electric, Domino's, Unicef, Boiron and Bouygues.

Our goal and our purpose? "Own today" because Rise Up gives everyone the keys to making the present their own, every day. The company helps organizations stay up-to-skill in real time. Powered by **technology**, designed for employees and focused on **performance**, the **LearningOpsTM methodology **fosters organizational transformation and enables training to be delivered at the speed of business. We want to improve the **time to skill **of all our customers.

Skills development is no empty word at Rise Up. We're looking for people who are open to the idea of wanting to improve their skills, and willing to challenge themselves in a stimulating and demanding environment.

**Our values: performance, autonomy, mutual support and innovation



  • Lisboa, Lisboa, Portugal Eiquem Tempo inteiro

    La mission:Over the years, Rise Up expanded its footprint in the UK and Europe: France, Luxembourg, Belgium, The Netherlands, Germany, etc.That means we're looking for talented people with diverse skills and backgrounds to add to our rapidly growing team In this context, we are currently looking for a Lead Helpdesk to join our Lisbon office.You will report...


  • Lisboa, Lisboa, Portugal Stafiz Tempo inteiro

    Contract :Permanent contract Start :ASAP Location :Lisbon, Portugal Salary :from 50K€ to 80K€a year The company : Created in 2017, Stafiz is a French start-up that elaborates an online software designed for services companies (consultants, lawyers, auditors...). We are a 25 people team, based in Paris and Lisbon (Marquês Pombal). The software provides...

  • Contract Manager

    Há 5 dias


    Lisboa, Lisboa, Portugal Gleeds Tempo inteiro

    About The Role About this opportunity Contract Manager responsable for contacts for construction projects, providing support to key projects in a full range of related services. Contract Manager (FIDIC)Lisboa Lisbon, Lisbon, Portugal About The Role About this opportunity Contract Manager responsable for contacts for construction projects, providing support...

  • Contract Manager

    Há 5 dias


    Lisboa, Lisboa, Portugal Gleeds Tempo inteiro

    About this opportunity Contract Manager responsible for contacts for construction projects, providing support to key projects in a full range of related services. Kindly provide your CV in English.Responsibilities include but are not limited to:Contract Oversight Ensure contract compliance / oversee assurance process Draft and issue project correspondence on...

  • Procurement Contract Manager

    2 semanas atrás


    Lisboa, Portugal Airbus Tempo inteiro

    We are now looking for a Procurement Contract Manager for Airbus GBS. Responsibilities - your mission: - Drafting of new standard procurement contracts integrating all relevant requirements (e.g. economic, commercial, technological, legal, risk management). - Revision, optimization, further development of existing standard procurement contracts. -...

  • Cto | Permanent Contract

    4 semanas atrás


    Lisboa, Portugal Humana Portugal Tempo inteiro

    Contract : Permanent contractStart : ASAPLocation : Lisbon, PortugalSalary : from 50K€ to 80K€a yearThe company : Created in 2017, Stafiz is a French start-up that elaborates an online software designed for services companies (consultants, lawyers, auditors…). We are a 25 people team, based in Paris and Lisbon (Marquês Pombal). The software provides...


  • Lisboa, Lisboa, Portugal Astros Tempo inteiro

    Export & Purchases Administrator – Junior | Permanent Contract Full Time As Expert in industrial equipment supply, ASTROS teams provides sourcing and procurement support for its clients' projects through its global procurement network. ASTROS is part of an international transport and logistics group (ETIS Group), offering comprehensive express delivery...

  • Onsite Helpdesk

    Há 7 dias


    Lisboa, Portugal HAYS Tempo inteiro

    The company where you will be working We are currently looking for an Onsite Helpdesk consultant. You will be providing assistance to one of our partners in Cascais Your Tasks Provide support to the devices and platforms. Manage ticketing systems with software and hardware providers Defining improvements for the procedures you’re working on Implement...


  • Lisboa, Portugal Eiquem Tempo inteiro

    **OUR COMPANY**: Opened during the glorious Summer of 2020, IRMÃO is a beautiful restaurant and beach club hidden between the dunes of Costa da Caparica, in Portugal. IRMÃO is renowned for its magical atmosphere inside these mesmerising surroundings. From Sunrise to Sunset until Sunrise again, through food, drinks, and music, IRMÃO is full of light and...


  • Lisboa, Portugal GIGROUP Tempo inteiro

    Do you have experience in Helpdesk and troubleshooting? We are looking for a helpdesk agent to help English speakers with queries they have on the products and service for a medical device. Part of your daily activities will be: - Being the clients point of contact for all their queries (how to place an order, how to return an order, troubleshooting...

  • Contract Manager

    3 semanas atrás


    Lisboa, Portugal Ponticelli Tempo inteiro

    The Ponticelli Frères Group is recruiting for its subsidiary GENSUN PVS, which specializes in the construction and maintenance of photovoltaic power plants in Portugal, from industrial self-consumption to large-scale projects for public services. - You wish to develop your experience as a Contract Manager (M/F) and thus participate in the transformations of...


  • Lisboa, Portugal Eiquem Tempo inteiro

    **La mission**: Irmão's 2023 main mission is to develop a strong identity. We want to shine, and we aim big. To achieve this ambitious position, we have much to do on the Marketing and Communications matters. As a **Marketing Manager**, you will develop marketing strategies and build brand awareness. In this role, you will also create and monitor Irmão's...

  • Pv Contracts Manager

    2 meses atrás


    Lisboa, Portugal Aquila Group Tempo inteiro

    **Aquila Clean Energy** is **Aquila Group's** company responsible for the development and construction of the Solar PV and Wind portfolio in Spain, Portugal, Italy, and Greece. The company develops currently more than 50 projects with over 2.6 GW of renewable power in the Iberian market (Spain and Portugal) and 30 more projects (around 1.5 GB) in Italy and...

  • Pv Contracts Manager

    2 meses atrás


    Lisboa, Portugal Aquila Group Tempo inteiro

    **Aquila Clean Energy** is **Aquila Group's** company responsible for the development and construction of the Solar PV and Wind portfolio in Spain, Portugal, Italy, and Greece. The company develops currently more than 50 projects with over 2.6 GW of renewable power in the Iberian market (Spain and Portugal) and 30 more projects (around 1.5 GB) in Italy and...

  • Helpdesk Manager Cdi

    3 semanas atrás


    Lisboa, Portugal Eiquem Tempo inteiro

    **La mission**: Au fil des années, Rise Up a étendu sa présence au Royaume-Uni et en Europe : France, Luxembourg, Belgique, Pays-Bas, Allemagne, etc. Nous recherchons donc des personnes talentueuses aux compétences et horizons divers pour rejoindre notre équipe en pleine croissance ! Dans ce contexte, nous recherchons actuellement un **Lead Helpdesk**...


  • Lisboa, Portugal JonesCorp Tempo inteiro

    **Helpdesk ServiceDesk em Francês e Inglês** - Conhecimentos mínimos em informática e suporte - Fluência em Francês e Inglês - Experiência em suporte por telefone com resolução a distância - Disponibilidade para trabalhar de segunda a sexta-feira, entre as 8h e as 18h **Oferecemos**: - Salário atrativo - Ambiente de trabalho dinâmico e...

  • Contract Manager

    Há 5 dias


    Lisboa, Lisboa, Portugal Flixbus Tempo inteiro

    Contract Manager - Global Business DevelopmentWe're looking for a motivated and driven Contract Manager - Global Business Development (m/f/d) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.You are part of the contract team within the Global Business Excellence department.You have to...

  • Contract Manager

    2 semanas atrás


    Lisboa, Portugal Gleeds Tempo inteiro

    **About The Role**: **About this opportunity** Contract Manager responsable for procurement contacts for construction projects, providing support to key projects in a full range of related services in the following areas: Pre-Contract - Procurement & contracting strategy development and the development of pricing mechanisms - Optioning and cost benefit...

  • Contract Manager

    2 semanas atrás


    Lisboa, Portugal Airbus Tempo inteiro

    **Company description: **Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European...


  • Lisboa, Lisboa, Portugal Eiquem Tempo inteiro

    La mission:Irmão's 2023 main mission is to develop a strong identity. We want to shine, and we aim big.To achieve this ambitious position, we have much to do on the Marketing and Communications matters.As a Marketing Manager, you will develop marketing strategies and build brand awareness. In this role, you will also create and monitor Irmão's external...