Experienced Client Onboarding Manager

Há 3 dias

Lisboa, Portugal Atlas Assistants Tempo inteiro

**Location**:Remote

**Job Type**: Full-Time
**Working hours**:9 am - 5 pm EST
**Department**: Client Onboarding, Atlas Assistants Core Team
**Start Date**:As soon as you’re ready
**Reporting To**:Head of Client Onboarding
**Monthly Compensation**:Up to USD 6000 (gross) depending on experience

*** Company Description**:
At Atlas Assistants, we're more than just a company; we're a mission-driven powerhouse aiming to revolutionize the way entrepreneurs and visionaries in coaching, digital education, mentorship, agencies, and e-commerce reclaim their time. By offloading a million hours of work, we allow them to focus on what truly matters—innovation, family, and personal growth.

In just nine months, Atlas Assistants has doubled in size, and we're on an upward trajectory to triple our client delivery team by the end of 2024. It's ambitious, but then again, so are we.

Our ethos is to do great work, have fun, and always be growing

If this mission excites you, then you’re who we’re looking for.

**Atlas CORE Values are**:
**100% Responsibility**: We take complete ownership of our commitments, actions, and emotional reactions. We also commit to identifying and transforming our own limiting beliefs and patterns of behavior that may be holding us back.

We avoid blaming others and respect everyone's unique experiences, understanding that our experience is ours alone and that others have their own experience.

**Integrity**:We operate from honesty, transparency, and consistency in our actions, and we are committed to aligning our actions with our purpose, values, and vision.

We commit to cultivating a sense of curiosity and openness to feedback, challenging our assumptions and beliefs, and seeking out diverse perspectives to help us grow and learn.

We understand that integrity is about being true to ourselves and our values, even when it may be uncomfortable or challenging,

**Growth**:We prioritize growth over comfort and commit to constant improvement. We seek intentional growth and strive to live each day better than the last.

**Courageous Conversations**:We openly address issues, seek help when necessary, give and receive feedback, and speak up, even when it's uncomfortable. We absolutely do not gossip and have triangular conversations.

**Master/ Mentor**:We are dedicated to being the best at what we do. We master our craft, learn from our experiences, and teach others to shorten their learning process.

**Proactive Resourcefulness**:We take initiative to solve problems, even when we lack experience, with a "no matter what" attitude. We anticipate others' needs and provide solutions. We pride ourselves in anticipatory care and think 2 steps ahead in service to those we work with.

**Role Overview**:
**Your Mission, Should You Choose to Accept**: As a vital player in Atlas Assistants, the Client Onboarding Manager (COM) oversees the heartbeat of our business—the Onboarding Team. You'll ensure our executive assistants are perfectly matched with clients, fostering incredible relationships and seamless onboarding experiences, driving both client satisfaction and our overall growth.

By managing our incredibly talented team of Account Managers, overseeing and optimizing onboarding processes, and reporting directly to the Head of Client Onboarding, you're at the forefront of delivering "ridiculously happy" client experiences through your leadership and strategic prowess.

**Who You Are**:

- Boasting 3+ years of client-facing experience, with a preference for backgrounds in consulting or client success management.
- An exceptional communicator—your written and verbal skills build rapport and maintain professional relationships with ease.
- A proven track record of building and leading client delivery teams.
- A multitasking maven, capable of navigating a fast-paced environment independently.
- An analytical thinker, leveraging data to optimize client experiences.
- A lover of detail, organization, process and project management.
- A self-starter, brimming with initiative and proactive ownership.
- An advocate for continuous improvement and excellence when mentoring team members.
- A champion for client success, boasting your gift for empathy, active listening, and problem-solving skills to provide appropriate solutions.
- Masterful with communication tools (Google Suite, Slack, Zoom), project management software (e.g., Notion, Asana), and ChatGPT.
- Extra points if you’re experienced with multicultural teams and working with C-suite clients and team members

**Key Responsibilities**:

- ** Client Relations**: Be the linchpin for our clients, offering both proactive support and strategic insights while advocating for their needs and success.
- ** Onboarding Excellence**: Lead clients and EA through our Atlas Onboarding Promise of a seamless onboarding process. Always seeking to improve and optimize onboarding processes based on client feedback.
- ** Team Leadership**: Drive the success of your On

  • Experienced Client Onboarding Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Atlas Assistants Tempo inteiro

    Location: Remote Job Type: Full-Time Working hours: 9 am - 5 pm EST Department : Client Onboarding, Atlas Assistants Core Team Start Date: As soon as you're readyReporting To: Head of Client Onboarding Monthly Compensation: Up to USD 6000 (gross) depending on experience Company Description: At Atlas Assistants, we're more than just a company; we're a...

  • Customer Onboarding Manager

    2 semanas atrás

    Lisboa, Portugal Zenchef Tempo inteiro

    En tant que Customer Onboarding Manager, votre mission est d'assurer la réussite de la mise en place des services Zenchef, en agissant comme un lien crucial entre les commerciaux et les Account Managers. Votre objectif principal est de comprendre les besoins des clients, d'adapter les outils et de fournir un service de haute qualité pour favoriser la...

  • Customer Onboarding Manager

    2 semanas atrás

    Lisboa, Portugal Zenchef Tempo inteiro

    En tant que Customer Onboarding Manager, votre mission est d'assurer la réussite de la mise en place des services Zenchef, en agissant comme un lien crucial entre les commerciaux et les Account Managers. Votre objectif principal est de comprendre les besoins des clients, d'adapter les outils et de fournir un service de haute qualité pour favoriser la...

  • Customer onboarding manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Zenchef Tempo inteiro

    En tant que Customer Onboarding Manager, votre mission est d'assurer la réussite de la mise en place des services Zenchef, en agissant comme un lien crucial entre les commerciaux et les Account Managers. Votre objectif principal est de comprendre les besoins des clients, d'adapter les outils et de fournir un service de haute qualité pour favoriser la...

  • Client Integration

    4 semanas atrás

    Lisboa, Portugal BNP Paribas Tempo inteiro

    CLIENT INTEGRATION - E2E ONBOARDING MANAGER (JOB NUMBER: 2212GMOCM13527) **About the job** - Corporate & Institutional Banking (CIB) is the Investment Banking arm of BNPP, with Global Markets (GM) offering a broad range of products and services to its client base. The Client Integration team is part of CIB Operations, with teams in the UK, US and APAC. The...

  • Client Integration

    4 semanas atrás

    Lisboa, Portugal BNP Paribas Tempo inteiro

    CLIENT INTEGRATION - E2E ONBOARDING MANAGER UNCERTAIN TERM (JOB NUMBER: 2301GMOCM13896) **About the job** - Corporate & Institutional Banking (CIB) is the Investment Banking arm of BNPP, with Global Markets (GM) offering a broad range of products and services to its client base. The Client Integration team is part of CIB Operations, with teams in the UK, US...

  • Client Integration

    2 meses atrás

    Lisboa, Portugal BNP Paribas Tempo inteiro

    CLIENT INTEGRATION - E2E ONBOARDING MANAGER (JOB NUMBER: 2212GMOCM13527) **About the job** - Corporate & Institutional Banking (CIB) is the Investment Banking arm of BNPP, with Global Markets (GM) offering a broad range of products and services to its client base. The Client Integration team is part of CIB Operations, with teams in the UK, US and APAC. The...

  • Client Integration

    2 meses atrás

    Lisboa, Portugal BNP Paribas Tempo inteiro

    CLIENT INTEGRATION - E2E ONBOARDING MANAGER UNCERTAIN TERM (JOB NUMBER: 2301GMOCM13896) **About the job** - Corporate & Institutional Banking (CIB) is the Investment Banking arm of BNPP, with Global Markets (GM) offering a broad range of products and services to its client base. The Client Integration team is part of CIB Operations, with teams in the UK, US...

  • Client Onboarding

    2 semanas atrás

    Lisboa, Lisboa, Portugal iCapital Tempo inteiro

    iCapital is powering the world's alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital has more the 800 employees and services approximately $131...

  • Customer Onboarding Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Formitable Tempo inteiro

    Portugal, Lisboa, LisbonDESCRIPTIONAs a Customer Onboarding Manager for Southern Europe, your role involves ensuring the successful implementation of Zenchef services for our customers and meet the value proposition. You will act as a bridge between the Sales team and the Account Managers. Your key responsibility is to enhance performance by understanding...

  • Client Integration

    4 semanas atrás

    Lisboa, Portugal BNP Paribas Tempo inteiro

    **About the job** - Corporate & Institutional Banking (CIB) is the Investment Banking arm of BNPP, with Global Markets (GM) offering a broad range of products and services to its client base. The Client Integration team is part of CIB Operations, with teams in the UK, US and APAC. The UK team is in London and services EMEA and works with the global teams....

  • Client Integration

    2 meses atrás

    Lisboa, Portugal BNP Paribas Tempo inteiro

    **About the job** - Corporate & Institutional Banking (CIB) is the Investment Banking arm of BNPP, with Global Markets (GM) offering a broad range of products and services to its client base. The Client Integration team is part of CIB Operations, with teams in the UK, US and APAC. The UK team is in London and services EMEA and works with the global teams....

  • Customer Onboarding Manager

    4 semanas atrás

    Lisboa, Portugal Salsify Tempo inteiro

    Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...

  • Salesforce Project Manager

    1 semana atrás

    Lisboa, Portugal ONboarding People Solutions Tempo inteiro

    A ONboarding People Solutions está neste momento a recrutar **Salesforce Project Manager**, para prestigiado cliente, que presta serviços na área das tecnologias de informação. - Licenciatura na área das Tecnologias de Informação ou similar, - Experiência comprovada como Project Manager na área de Salesforce CRM; - Experiência no sector Público...

  • Customer Onboarding Manager

    2 meses atrás

    Lisboa, Portugal Formitable Tempo inteiro

    Portugal, Lisboa, Lisbon DESCRIPTION As a Customer Onboarding Manager for Southern Europe, your role involves ensuring the successful implementation of Zenchef services for our customers and meet the value proposition. You will act as a bridge between the Sales team and the Account Managers. Your key responsibility is to enhance performance by understanding...

  • Program Manager, Onboarding

    3 semanas atrás

    Lisboa, Portugal Fortis Games Tempo inteiro

    **Who we are** At Fortis Games we aspire to make great games that bring people together while redefining how game companies work. We believe in building a sense of belonging through our games, their communities, and how we operate and treat each other. Through our game communities, we will create powerful connections and lasting memories. We will foster a...

  • Customer Onboarding Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Salsify Tempo inteiro

    Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...

  • Salesforce Project Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal ONboarding People Solutions Tempo inteiro

    A ONboarding People Solutions está neste momento a recrutar Salesforce Project Manager, para prestigiado cliente, que presta serviços na área das tecnologias de informação. Licenciatura na área das Tecnologias de Informação ou similar, Experiência comprovada como Project Manager na área de Salesforce CRM; Experiência no sector Público em Portugal...

  • Head of Onboarding

    2 meses atrás

    Lisboa, Portugal Bnberry Tempo inteiro

    Bnberry is at the forefront of revolutionizing the connection between hotels and resorts and short-term rental platforms through innovative technology. Our mission is to streamline the accommodation listing process, making it more efficient and accessible. We are looking for a dynamic and experienced Head of Onboarding to join our team and contribute to our...

  • Head of Onboarding

    Há 13 horas

    Lisboa, Portugal Bnberry Tempo inteiro

    Bnberry is at the forefront of revolutionizing the connection between hotels and resorts and short-term rental platforms through innovative technology. Our mission is to streamline the accommodation listing process, making it more efficient and accessible. We are looking for a dynamic and experienced Head of Onboarding to join our team and contribute to our...