Customer Onboarding Manager

7 meses atrás


Lisboa, Portugal Formitable Tempo inteiro

Portugal, Lisboa, Lisbon
DESCRIPTION
As a Customer Onboarding Manager for Southern Europe, your role involves ensuring the successful implementation of Zenchef services for our customers and meet the value proposition. You will act as a bridge between the Sales team and the Account Managers. Your key responsibility is to enhance performance by understanding customer needs, quickly adapting the tool to their operations, and providing high-quality service. This role is vital in ensuring customer satisfaction and driving continuous improvement within the company.

Our Team

As a Customer Onboarding team, we are responsible to deliver the promised value proposition to our clients during their onboarding process. Our goal is to deliver the best experience with our product and services for increased client’s satisfaction and adoption.

Key missions
Independently manage the Zenchef service implementation for all customers
Handle incoming customer inquiries during adoption.
Develop customized onboarding experiences, tailored to meet the specific needs of our clients and optimize their customer journey.
Driving innovation through the implementation of new initiatives, actively developing our ways of working, and participating in a culture of continuous improvement

**REQUIREMENTS**:
What we're looking for

Previous experience in customer interactions within the group

Excellent writing skills

Fluency in oral communication, rigor, autonomy, interpersonal skills
Patience and pedagogy

You are fluent in French, English (read, write & speak)



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