Senior Onboarding Manager
7 meses atrás
GuestCentric is the leading provider of cloud-based digital marketing software and services that help extraordinary hoteliers enhance their brands, drive direct bookings and connect with their customers on all digital platforms. We are an innovation-focused, entrepreneurial and multicultural company.
We believe in serving our customers really well, working hard - and having fun.
The development of such software requires special people who love creative, challenging, and fast-paced environments. We operate at a high energy level, and we value work/life balance, delivering fantastic products, world-class customer service, and making a difference in the world of travel.
**Position**:
We are looking for an Onboarding Manager (full-time) for our **Lisbon office**.
**Main focus**:Master GuestCentric Systems platform functions and features (Website + Booking Engine delivery) and the integration with external providers, such as PMS’s, CRS’s, GDS, Payment Gateways, Google Hotel Ads and Channel Managers - in order to assure client’s setup.
Customer onboarding it’s one of the most important elements (if not the most important) of customer success. The role of the onboarding specialist is to take a customer from the very first moment of signup to the moment of first success with the Guestcentric product/service. You, as an onboarding specialist, can make a real difference in the whole business
**What will be my responsibilities?**
- Assure the client’s platform setup.
- Identify and implement opportunities for improvement.
- Manage a large portfolio of customers.
- Accomplish deadlines.
- Support team members on daily activities.
**Requirements**:
**Tasks to be accomplished**:
- Deliver effective setups that increase direct bookings and minimize the impact on support.
- Project management: plan and lead towards the completion of the project tasks, making sure all processes are consistent and aligned with the company values.
- Review, plan, development, and management of content—written and other media - to assure great work delivery.
- Review websites and perform testing using a combination of manual and automated techniques.
- Recommend the best setup solutions and educate customers on industry best practices and strategies.
- Work closely with Web Design.
- Assist our LAB team to improve setup quality, based on best practices already identified.
**Do I have what is required?**:
- Bachelor’s degree.
- Understanding of Digital Marketing principles.
- Strong written and verbal skills in English, Spanish and Portuguese.
- Show empathy and care: step into customers' shoes. Understand the customer’s story before kicking off the process and show the customer what I already know about it.
**You need**:
- Empathy, kindness, positivity, patience, clarity in communication, collaborative and proactive attitude.
- Strong work ethic, organizational skills, and the ability to work under pressure.
- Keen to learn new things, and have Excellent problem-solving/judgment skills.
- A keen eye for aesthetics, highly detail-oriented, and always committed to excellence.
**Other information**:
**What we offer**:
- Hybrid Working
- Great Team Mates
- Fun time at team buildings
- Free coffee
- Health insurance
- Family and children-friendly policies
- Birthday day off
- MacBook Laptops for work
-
Customer Onboarding Manager
6 meses atrás
Lisboa, Portugal Salsify Tempo inteiroCome join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...
-
Senior Onboarding Analyst
2 semanas atrás
Lisboa, Portugal Buscojobs Portugal Tempo inteiro.Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Ebury Lisbon - 4 days in the office & 1 day working from home Senior Onboarding Analyst Ebury has high...
-
Customer Onboarding Manager
7 meses atrás
Lisboa, Portugal Formitable Tempo inteiroPortugal, Lisboa, Lisbon DESCRIPTION As a Customer Onboarding Manager for Southern Europe, your role involves ensuring the successful implementation of Zenchef services for our customers and meet the value proposition. You will act as a bridge between the Sales team and the Account Managers. Your key responsibility is to enhance performance by understanding...
-
Senior Onboarding Analyst
2 semanas atrás
Lisboa, Portugal Buscojobs Portugal Tempo inteiro.Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Ebury Lisbon - 4 days in the office & 1 day working from homeSenior Onboarding AnalystEbury has high standards...
-
Onboarding Experience Manager
Há 6 dias
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroAt Buscojobs Portugal, we're on a mission to empower creators to launch and thrive with impactful mobile apps. As an Onboarding Experience Manager, you'll play a vital role in ensuring our customers have a seamless and engaging experience from day one.About the RoleWe're looking for a seasoned professional with 1-2 years of experience in customer-facing...
-
Salesforce Project Manager
6 meses atrás
Lisboa, Portugal ONboarding People Solutions Tempo inteiroA ONboarding People Solutions está neste momento a recrutar **Salesforce Project Manager**, para prestigiado cliente, que presta serviços na área das tecnologias de informação. - Licenciatura na área das Tecnologias de Informação ou similar, - Experiência comprovada como Project Manager na área de Salesforce CRM; - Experiência no sector Público...
-
Senior Onboarding Analyst
2 meses atrás
Lisboa, Portugal Ebury Tempo inteiroEbury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Ebury Lisbon - 4 days in the office & 1 day working from home** **Senior Onboarding Analyst** Ebury has...
-
Senior Onboarding Analyst
3 meses atrás
Lisboa, Portugal Ebury Tempo inteiroEbury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Ebury Lisbon - 4 days in the office & 1 day working from home** **Senior Onboarding Analyst** Ebury has...
-
Senior Onboarding Analyst
2 semanas atrás
Lisboa, Portugal Buscojobs Portugal Tempo inteiroEbury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Ebury Lisbon - 4 days in the office & 1 day working from homeSenior Onboarding AnalystEbury has high standards...
-
Senior Onboarding Analyst
3 semanas atrás
Lisboa, Portugal Ebury Tempo inteiroEbury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Ebury Lisbon - 4 days in the office & 1 day working from home Senior Onboarding Analyst Ebury has high...
-
Lisboa, Lisboa, Portugal Gnosis Tempo inteiroAbout Gnosis PayGnosis Pay is revolutionizing finance by seamlessly bridging traditional card schemes with blockchain technology. We are a nimble and ambitious startup shaping the future of payments by combining secure, self-custody solutions with modern card experiences.About the RoleWe're looking for a Product Manager to own our onboarding journey...
-
Product Manager
Há 1 mês
Lisboa, Portugal Gnosis Tempo inteiroWhat you will do About Gnosis Pay:Gnosis Pay is revolutionizing finance with the world's first self-custody card, seamlessly bridging traditional card schemes with blockchain technology. We are a nimble and ambitious startup shaping the future of payments by combining secure, self-custody solutions with modern card experiences. Working with us means tackling...
-
Analista Aplicacional Sénior
6 meses atrás
Lisboa, Portugal ONboarding People Solutions Tempo inteiroA ONboarding People Solutions está neste momento a recrutar **Analista Aplicacional Sénior - Mainframe**, para prestigiado cliente, que presta serviços na área das tecnologias de informação. - Licenciatura na área das Tecnologias de Informação ou similar, - Bons conhecimentos de Cobol, DB2, CICS e JCL; - Competência na área técnica e experiência...
-
Customer Onboarding Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Agicap Tempo inteiroJob DescriptionAbout the Role:We are seeking a highly skilled Senior Customer Onboarding Manager to join our team at Agicap. As a key member of our customer success team, you will be responsible for delivering exceptional onboarding experiences for our customers, ensuring they achieve optimal results from our liquidity planning tool.Key...
-
Customer Onboarding Manager- Uk/i
6 meses atrás
Lisboa, Portugal Pleo Tempo inteiro**Customer Onboarding Manager - UK/I**: Location Lisbon Team Customer Experience Step into the world of **Solutions & Services at Pleo**, a place where seamless onboarding experiences are crafted to bring delight to customers and businesses alike. As a Pleo Customer Onboarding Manager, you hold the key to unlocking the full potential of our cutting-edge...
-
Product Manager
Há 1 mês
Lisboa, Portugal Gnosis Tempo inteiroWhat you will do About Gnosis Pay: Gnosis Pay is revolutionizing finance with the world's first self-custody card, seamlessly bridging traditional card schemes with blockchain technology.We are a nimble and ambitious startup shaping the future of payments by combining secure, self-custody solutions with modern card experiences.Working with us means...
-
Product Manager
Há 1 mês
Lisboa, Portugal Gnosis Tempo inteiroWhat you will doAbout Gnosis Pay:Gnosis Pay is revolutionizing finance with the world's first self-custody card, seamlessly bridging traditional card schemes with blockchain technology. We are a nimble and ambitious startup shaping the future of payments by combining secure, self-custody solutions with modern card experiences. Working with us means tackling...
-
Project Manager
6 meses atrás
Lisboa, Portugal ONboarding People Solutions Tempo inteiroONboarding People Solutions is currently recruiting **Project Manager**, for a prestigious client, an IT company. Main tasks: - Project management in accordance with the budget, the deadlines and the quality of the deliverables; - Projects must meet the standards and reference architectures of the group by ensuring the complete maintenance of...
-
Cloud ERP Onboarding Expert
Há 4 dias
Lisboa, Lisboa, Portugal Phiture Tempo inteiro**Unlock Your Potential with SAP**We are seeking a highly skilled Cloud ERP Onboarding Expert to join our team at Phiture. As a Cloud ERP Onboarding Expert, you will be responsible for delivering exceptional customer experiences and ensuring seamless onboarding processes for our clients.**About the Role**The Cloud ERP Onboarding Expert will work closely with...
-
User Onboarding Management Officer
6 meses atrás
Lisboa, Portugal Fórum Selecção Tempo inteiro**Descrição do emprego**: Fórum Selecção is looking for a User Onboarding Management Officer M/F) for a Corporate Banking Client: Main Tasks: - Coordinate the onboarding, transfers and offboarding processes in EMEA with the various departments involved (HR, IT, Compliance, Procurement, Premises, Finance, etc.); - Become the centralized point of...
