Onboarding Experience Manager

Há 6 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

At Buscojobs Portugal, we're on a mission to empower creators to launch and thrive with impactful mobile apps. As an Onboarding Experience Manager, you'll play a vital role in ensuring our customers have a seamless and engaging experience from day one.

About the Role

We're looking for a seasoned professional with 1-2 years of experience in customer-facing roles within a SaaS environment. Your hands-on experience in onboarding and supporting customers will be invaluable in helping our creators achieve their goals.

Key Responsibilities
  • Conduct calls to ensure our creators are successfully onboarded and familiar with our platform.
  • Handle support queries via email and assist creators with additional tasks, such as creating training materials and explainer videos.
  • Build strong relationships with creators, ensuring high engagement and loyalty.
Requirements

To succeed in this role, you'll need:

  • A proven track record of providing exceptional customer experiences.
  • Basic knowledge of SaaS technologies, digital marketing, and scaling online presence strategies.
  • Excellent problem-solving skills and the ability to work independently.
  • A customer-centric mindset and the ability to build customer loyalty.
Benefits

As an Onboarding Experience Manager at Buscojobs Portugal, you can expect:

  • A competitive salary of $45,000 - $60,000 per annum, depending on experience.
  • 24 days of paid vacation and 10 days of Celebration Leave.
  • A flexible equipment policy and co-working space support.
  • Generous paid parental leave and opportunities for career growth and development.
Why This Role Rocks

In this role, you'll have the opportunity to make a real impact on the lives of our creators. You'll be part of a dynamic and results-driven team that's passionate about empowering entrepreneurs to succeed. If you're a motivated and customer-focused individual who thrives in fast-paced environments, we'd love to hear from you



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